FLSA Classification: Non-exempt; hourly

Pay: $19.00 per hour plus competitive benefits

Position Type: Full-time / 40 hours per week

Expected Hours per Week: Tues-Sat; 8:00a-4:30p with the ability to flex hours to accommodate business needs.

Location: Fort Collins Food Share- 1301 Blue Spruce Dr, Fort Collins CO 80524

Remote Eligibility: Level 1-This position is not eligible to work from home.

Reports To: Human Resources & Volunteer Manager

Summary: The Volunteer & Donor Relations Assistant has the opportunity to connect with our generous volunteers and donors every day. Volunteers have helped us by serving more than 46,000 hours and helping us collect, sort, repack, and distribute nearly 10 million pounds of food! Donors have helped us in Feeding Us Forward to help cultivate and grow a healthy, hunger-free community. The Volunteer & Donor Relations Assistant will be the first person our volunteers, donors, and other members of the public see as they enter our Fresh Food Share Pantry site and will be responsible for providing exceptional customer service, assisting with donations, recruiting volunteers, maintaining volunteer databases, matching volunteers to opportunities, keeping volunteers informed, and keeping a clear line of communication open with all programs to ensure we can have the greatest impact in the fight against hunger.

This job description is not intended to be an exhaustive list of all duties or responsibilities associated with the job. Other job-related duties may be assigned.

VOLUNTEER/DONOR SUPPORT (70%)

• Provide onsite volunteer coordination, including but not limited to, general inquiry support, Volgistics support, schedule updates/changes, application processing and onboarding, welcome calls, hours collection and reconciliation, story collection, and feedback.
• Record and maintain detailed records of volunteer information ensuring accurate profile information, assignments, skills, availability, service records, training, performance, and notes.
• Effectively maintain timely responses to day-to-day communications and inquiries ensuring that volunteers are properly informed about the organization and volunteer opportunities.
• Regularly monitor volunteer fulfillment at Food Share and work collaboratively with the Volunteer Coordinator to work through any staffing gaps.
• Regularly communicate with volunteers to ensure the placement is a good fit and their experience is positive.
• Actively participate in operations and volunteer department huddles to provide feedback and collaborative communication to ensure positive experiences for staff, volunteers, and donors.
• Support volunteer and donor recognition, appreciation, experience, and retention initiatives in collaboration with the volunteer team and/or development team.
• Accept all incoming donations following proper procedure to ensure the donations are properly coded, and inspected for food safety, creating donor receipts and/or cards as needed, and communicating large donations in alignment with organizational procedures.
• Maintain snacks and drinks for volunteers and donors.
• Provide building tours to volunteers and donors as backup to the Food Share team.

ADMINISTRATIVE SUPPORT (30%)

• Serves as the first point of contact with the public in reception, in email, or in person through exceptional customer service with an emphasis on kindness and engagement when speaking to community members, clients, vendors, donors, and volunteers about the organization. This includes check-in, badge issuance, and check-out as applicable.
• Answer, direct, and prepare messages from phone calls and field questions in person or by way of email from volunteers, donors, cross-departmental staff, clients, and all others as applicable.
• Copies, sorts, files, and maintains office files either manually or electronically; implements an efficient system for other staff to access files and records including retention and destruction.
• Conducts or assists with new hire onboarding and orientation including but not limited to IT checklists, training scheduling, and welcome gift.
• Sorts incoming mail and delivers to appropriate department or individual, processes outgoing mail.
• Onsite IT coordinator for users, management, and/or staff – ticket approval or denial, troubleshooting, liaison with IT vendors, and onsite inventory.
• Operates and maintains office machines including copiers, scanners, phone and voicemail systems, computers and inventory, and other standard office equipment.
• Maintains office supply inventory, first aid supply inventory, and programmatic inventory as assigned; orders new supplies as needed.
• Manage office-related signage for the facility and the community board ensuring that postings are in alignment with organizational communications standards and are up to date (e.g., holiday closures, notices to clients, flyers, brochures, labor posters, information sheets, events, etc.) in collaboration with the communications team, Human Resources & Volunteer Director, employee experience committee, volunteer program, and the Operations Manager.
• Manage reception and general office housekeeping and coordinate facility janitorial services.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Competencies: Effective & proactive communication skills; exceptional customer service skills; cross-departmental collaboration skills, excellent interpersonal skills; excellent team-building skills; strong organizational skills to meet operational needs through effective time management; a friendly demeanor; solid sense of discretion and professionalism; reasoning ability with ability to make sound decisions and work under pressure; capable of understanding and applying new information, procedures, or principles to perform essential functions; effectively complete multiple tasks with accuracy despite frequent interruptions; flexible and adaptable; able to modify and alter according to changes in projects or business needs; comfortable speaking and presenting to and in front of groups; proven ability to work collaboratively with others and able to work independently; and sensitivity to the point of view of others, including generational and cultural competency and awareness.

Education and Experience: High School diploma or equivalent required.

Pre-employment screening requirements: Ability to pass a drug test and pass a WorkSTEPS job-specific test.

Language Skills and Ability: Ability to read, write, speak, and understand the English language at a professional level with preference of bi-lingual in Spanish.

Computer Skills: Must have working knowledge of databases, Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook), have ability to perform basic IT troubleshooting, and type at least 30 WPM. Familiarity with Human Resource Information Systems (HRIS) or Volunteer Management Software are preferred.

Supervisory Responsibilities: This position has no direct reports but is responsible for the coordination of all Food Share volunteers and must be able to collaborate effectively across locations with various department staff members.

Work Environment: This position works in a warehouse setting, with some outdoor exposure during the workday.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk, hear with or without aid, walk for short or extended periods of time, stand for short or extended periods of time, sit for short and extended periods of time, kneel, crouch, crawl, stoop, bend repeatedly, pull, reach above the shoulder with hands and arms, regularly use hands to finger, grasp, handle, feel, pull, climb stairs or ladders, step up and down at least 29 inches, balance, write, count, read, analyze, alphabetize, and frequently lift and/or move objects up to 25 lbs., occasionally lift and/or move objects up to 55 lbs., frequently push or pull objects up to 75 lbs. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, color vision, distance vision, and ability to adjust focus.

Travel: Travel is limited, but, when necessary, it is primarily local during the business day.

Note: In instances of a federal, state, or locally declared emergency, Food Bank for Larimer County is typically considered an essential service and emergency responder; all employees may be called in to perform regular or emergent duties.