The Salvation Army, an internationally recognized non-profit, faith-based organization, has a job opening for a Volunteer Coordinatorforthe Social Service Towers located in Jacksonville, Florida.

Job Summary:

• Develops and implements an effective volunteer program including recruiting, training, evaluating, and supervising volunteers from the community and the onsite program to supplement staff resources. Recruits, trains, coordinates and monitors the work of individual volunteers, volunteer groups and interns ensuring ample staff to meet program needs; prepares records and reports regarding the same. Seeks opportunities to promote The Salvation Army and its programs to the community.

ESSENTIAL FUNCTIONS: This job description should not be interpreted as all inclusive. It is intended to identify the major responsibilities and requirements of this position. The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this job description.

• Ensures thorough knowledge base of policies, procedures, and empirical practice to properly supervise volunteers.
• Initiates and coordinates planning for all volunteer recruitment activities to be provided by the Agency.
• Determines the need for volunteer staff through program or department heads.
• Recruits, interviews, conducts new volunteer orientation and background screens on all volunteer candidates.
• In conjunction with Public Relations staff recruits volunteers through social media, media, community events and outreach.
• Monitors to check and approve work in progress and upon completion to ensure accuracy and completeness.
• Supervises a full complement of volunteers for daily volunteer activity during seasonal projects and special events.
• Confers with program or department heads on volunteer scheduling, assigning work details, training, planning, and instructing in proper methods and procedures.
• Ensures adequate volunteers are maintained to make certain the specific needs of each volunteer assignment are properly completed and to achieve volunteer satisfaction with their experience.
• Completes performance evaluations of volunteers in conjunction with program or department heads.
• Recognizes volunteers verbally and with a thank-you letter for their contributions to the Agency.
• Assists in identifying and recommending changes in assignment and termination of volunteer staff as needed.
• Maintains an up-to-date volunteer database in CERVIS or other system(s) as identified.
• Develops and maintains a volunteer handbook/manual and applicable volunteer forms in conjunction with the Director of Social Services.
• Daily organizes volunteer rosters on volunteers who provide volunteer services, the hours of service provided, and ensure that this information is given to the program supervisor for their monthly statistical reports.
• Oversees and monitors the production of volunteer records and assists in preparing annual report regarding the Christmas Program.
• Prepares public presentations for volunteer needs. Seeks opportunities for volunteer recruitment, such as speaking engagements, volunteer job fairs, community connections and agreements with churches, clubs, and large companies to provide volunteers for the programs.
• Maintains an active interest and participates in local volunteer associations and professional seminars with regard to volunteer program development when monies are available; analyzes trends or innovations and integrates these into Agency volunteer services.
• Confers with the representatives from churches, clubs, and organizations regarding the status and performance of the volunteer program; prepares records and reports regarding the same.
• Plans and executes recognition of volunteers through on-going and special appreciation events.
• Prepares and maintains up-to-date records on all volunteers; prepares annual report regarding the status of the volunteer program.When needed, performs criminal history background checks and fingerprint cards on volunteers working with children.Coordinates with Human Resources for the safe keeping of those records.
• Confers with supervisor regarding the status and performance of the volunteer program.
• Ensures all applicable staff complete annual trainings for compliance with grant requirements.
• Assists Program Manager by greeting and interviewing clients requesting assistance to determine client’s eligibility for assistance based on program guidelines and restrictions; records clients’ disposition and other pertinent information such as income, expenses, family and work history; assists clients in completing applications for assistance; photocopies social security cards, picture identification cards, payroll statements, utility bills, etc.
• Maintain Client assistance in HMIS database.
• Prepares and files, client records in a timely manner all information is accurate and up to date; obtains signatures of clients as needed; reviews and tracks all client records in order to determine if client is active or inactive; maintains confidentiality of client information.
• Ensure thorough knowledge based of policies and procedures of financial assistance.
• Creates monthly statistical reports for the Director of client services rendered.
• Crosstrain in areas of Front Desk duties
• Assists Food Pantry Coordinator with administrative duties as needed.

MATERIALS AND EQUIPMENT USED:

• General Office Equipment

MINIMUM QUALIFICATIONS REQUIRED: EDUCATION AND EXPERIENCE:
Bachelor’s degree from an accredited college or university with an emphasis in business or marketing or related field
And
One year experience recruiting people to perform work on a volunteer basis.
Or
Any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

LICENSES AND CERTIFICATIONS:

• Valid state driver’s license

OTHER RESPONSIBILITIES:

• Performs work for special projects as needed.
• Performs other related work as required.

Knowledge, Skills and Abilities

• Knowledge of volunteer recruitment methods and practices
• Knowledge of general office practices and procedures
• Ability to prepare accurate and complete records and reports.
• Ability to build and maintain effective working relationships with volunteers.
• Ability to lead, motivate and evaluate the work of volunteers.

MENTAL AND PHYSICAL ABILITIES:

• Ability to meet attendance requirements and work flexible hours.
• Ability to read, write and effectively communicate the English language.
• Duties are usually performed seated. Sitting may be relieved by brief or occasional periods of standing or walking.

WORKING CONDITIONS:
Work is performed in a normal office environment where there are little or no physical discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like.
All employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled


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