We are currently looking to add a Customer Service Representative (CSR) to our team! With the schedule of Monday-Friday 9am-5pm.

We are looking for candidates that have an interest in reproduction as our hospital offers general practice services and specialty reproductive services. Experience in reproduction is not required, but at least 1 years of veterinary hospital experience is required. Experience with Avimark Software is also required.

Our current hours of operation are Monday-Friday 9am-5pm. Pay will be based upon experience. We are looking forward to adding to our great team here at SoCal K9 Clinic City of Industry, if you would like to apply please send resume with detailed work experience.

*****DO NOT APPLY IF YOU DO NOT HAVE EXPERIENCE WITH AVIMARK SOFTWARE********

Customer Service Representative Responsibilities:

The Customer Service Representative position is a position that is critical to the successful operation of this hospital. These positions require extraordinary customer service skills, the ability to multi-task, perform cash operations, handle stressful situations and embrace and promote our hospital philosophies. In addition, these positions also support verbally and physically each department in the hospital. Due to the nature of the hospital, CSRs may be asked to work any day of the week, month, or year.

• Provide outstanding customer service
• Able to lift pets up to 40lbs every day
• Work as part of a team to put our clients & patients first
• Answer multiple phone lines
• Ability to work on your own and with the team
• Knowledge of veterinary terminology
• Possess tact and diplomacy when dealing with the public, animals and other staff members
• Promote all practice philosophies and protocols
• Greet each client by proper name (i.e.; Mr. and Mrs.) and each pet by name
• Verify accuracy of personal information in computer for each client/pet
• Create appointments/explain procedures/ give accurate fees for routine services
• Check in/admit each patient into the hospital for designated procedure/exam
• Enter and present invoices and estimates
• Present hospital billing and return policies
• Check out each client with the ability to process all types of payments
• Provide clients and other hospitals with appropriate approved medical records
• Promote and educate clients on preventative care, surgical aftercare instructions, etc.
• Proficient in the use of the hospital software (Avimark)
• Take pride and maintain cleanliness of reception area, and exam rooms, along with all areas of hospital as needed.
• Work with fecal matter, urine, blood, and cleaning chemicals
• To ensure the safety of clients, pets and their colleagues
• Obey all clinic policies and procedures as well as under their responsibilities under OSHA and other regulatory agencies

This job description in no way states or implies that these are the only duties to be performed by the Customer Service Representative.

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Hacienda Heights, CA 91745: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Veterinary experience: 1 year (Required)
• Avimark: 1 year (Required)

Shift availability:

• Day Shift (Preferred)

Work Location: In person

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