UX Researcher

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we’re all a part of something bigger than ourselves. What will you make today?

Enterprise Technology plays a critical part in shaping the future of mobility. If you’re looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people’s lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

What you'll do...

We seek a User Experience Researcher to help us improve the digital car shopping experience. Come help set the strategic direction for our products, while championing the voice of the user. You will dive deep with our customers to understand what they really want and need and help our product teams turn those insights into actionable steps. You will join an empathetic, inclusive, and curiosity driven UX team that serves as close partners with our product team members and fiercely advocates for our users.

• Leading high level, strategic research initiatives utilizing innovative research methods and experiments to help drive product direction for the organization

• Partnering with Product Owners, Product Managers, Interaction Designers, and other product team members to understand customer needs and opportunities

• Owning the user research process for your products throughout the product lifecycle, from problem definition and research planning to synthesis and stakeholder buy-in

• Planning, conducting, and facilitating user research sessions such as user interviews, contextual inquiry, co-creation workshops, data analysis, lean experimentation, etc.

• Championing user experience research and design to departments across the company

• High level strategic thinking and analysis for both early-stage concepts and established products.

• Taking a highly collaborative approach with your partners in the product organization

• Helping mentor and guide product teams on the value of user research and design

You'll have...

• Bachelor’s degree in related field like Human-computer interaction, sociology, anthropology, psychology or design or a combination of education and equivalent experience

Even better, you may have...

• 4+ years of experience leading user research initiatives for highly collaborative, multidisciplinary teams

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage

• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up child care and more

• Vehicle discount program for employees and family members, and management leases

• Tuition assistance

• Established and active employee resource groups

• Paid time off for individual and team community service

• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day

• Paid time off and the option to purchase additional vacation time.

For a detailed look at our benefits, click here:

https://clicktime.symantec.com/15tpDKjNvXsPNKjN9LRH1?h=tTdWZSEZZPRnWeAgJGuxPXlsYoqM8ZKszKhvKv9NDGI=&u=https://fordcareers.co/GSR-HTHD

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

At Ford, the health and safety of our employees is our top priority. Vaccination has been proven to play a critical role in combating COVID-19. As a result, Ford has made the decision to require U.S. salaried employees to be fully vaccinated against COVID-19, unless employees require an accommodation for religious or medical reasons. Being fully vaccinated means that an individual is at least two weeks past their final dose of an authorized COVID-19 vaccine regimen. As a condition of employment, newly hired employees will be required to provide proof of their COVID-19 vaccination or an approved medical or religious exemption.

#Remote