Usher - Full Time and Part Time Job at LEGOLAND Parks
LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Retreat inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun.
What you’ll be doing
The Usher role is responsible for helping LEGOLAND Florida Resort Guests find their seats, disseminate information about the show and the resort, distribute special effects glasses as necessary, and participate with the show to encourage audience participation. The role has high visibility within the venues, functioning as a greeter, support for the show, and assisting Guests as necessary. Reports to the team leaders and area leaders in the day-to-day operations of the venue and in maintaining the high standards of the resort / guest experience.
Compensation for this opportunity is $12.00 an hour.
About You
Self-motivated, demonstrates initiative, and strong problem-solving skills. Dedicated to providing outstanding Guest service. Requires the ability to remain calm under pressure. Must have full/flexible availability.
As an Usher you must also:
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Ensures the venues are clean, safe, and ready to accommodate guests by completing the opening and closing checklists.
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Greets every guest as they enter the venue and provide information about the show.
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Answers questions about shows, other events in the resort, and locations of key resort areas such as restrooms and concessions.
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Cleans venues thoroughly after every show.
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Provides assistance to any guest with special needs.
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Handles guest complaints, involving a supervisor if needed.
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Enters guest counts hourly.
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Assists guests with company protocols and procedures.
Physical Demands:
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Ability to stand for sustained periods of time.
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Intermittent and prolonged standing and walking to move about the resort site, interact with employees, and interact with and assist guests.
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Finger dexterity sufficient to complete paperwork activities and to use a computer.
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Visual acuity sufficient to read written materials and to complete paperwork activities
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Hearing sufficient to communicate with individuals in person and by telephone.
Work Environment:
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Various inside and outside locations with varying temperatures and floor surfaces.
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Exposed to wet and/or humid conditions.
What’s in it for you …
Here at Merlin, we do it all for the love of FUN and if that wasn’t enough, we also have these magical benefits:
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Complimentary admission to LEGOLAND Florida Resort for you and your family.
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Complimentary access to 125 Merlin Entertainments attractions around the world.
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Deep discounts on food & beverage, merchandise, and hotel stays at LEGOLAND Florida Resort and online at LEGO.com.
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Exciting recognition and reward incentives.
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Free public transportation through Citrus Connection.
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Tuition reimbursement and scholarships.
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Career growth and development, and more!
Everyone Matters at Merlin
At Merlin, we welcome the world to our magical attractions and resorts every day, and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities, and thrive together. Because at Merlin, everyone matters! Together, we work to build a workplace where everyone feels valued, no matter their age, race, gender, disability, or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
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