Patient Experience Specialist, Lead – Full Time – Gunnison Outpatient – Gunnison, CO

Axis Health System is a private, nonprofit healthcare organization established in 1960, providing healthcare to residents of Delta, Gunnison, Montrose, Ouray, Hinsdale, San Miguel, Dolores, San Juan, Montezuma, LaPlata, Archuleta. Axis Health System provides the care people need when they need it.

If you are a dedicated professional who aspires to be part of an innovative culture and is interested in mission-driven healthcare, Axis Health System is a great fit for you.

Title of Position: Patient Experience Specialist, Lead

Position Type: Full Time

Pay Range: Starting pay is $21.00 (Base Pay $18.50 + Locale Diff $2.50 = $21.00) – $23.22 per hour and considers preferred experience and preferred education described below.

Eligibility for Bonuses: No

Benefits include:

• All Paid Leave
• Public Health Emergency Leave
• Health Insurance
• Dental
• Vision
• Short Term Disability
• Life Insurance
• 401k

Location: Gunnison, CO

Description of Responsibilities: The Patient Experience Specialist Lead is responsible for providing leadership support and coverage for front desk operations including exceptional front line customer service to AHS clinic patients, staff and all others contacting the clinic for assistance. This position will be called upon to support the implementation of Axis Health System (AHS) policy and programming and will work closely with the Regional Manager to manage day-to-day operations. This position requires a systems approach and a passion for ensuring the delivery of exceptional customer service. The Lead maintains broad knowledge of all AHS services and links patients and other customers to the appropriate resource to satisfy their request. Additionally, this role includes responsibility to ensure front desk operations adhere to the standards set by Senior Leadership and to ensure efficient and effective delivery of front desk functions.

Supervisory responsibilities: Yes

Physical demands: Employee must occasionally lift and/or move up to 25 pounds. Employee is frequently required to walk, sit, stand or kneel and occasionally required to climb or balance and stoop. Must have ability to sit for longer periods at a computer. Employee must be able to travel between AHS locations. Possible potential exposure to communicable disease. The noise level in the work environment is usually moderate. AHS may make reasonable accommodations to enable individuals with disabilities to perform the essential functions.

Travel required: Yes

Required Education and Experience:

• Education: High School or Equivalent
• Experience: 1 year customer service in a healthcare setting

Preferred Experience:

• Experience: 3 years customer service in a healthcare setting

• Must be knowledgeable regarding patient health information and HIPAA compliance.
• Must be organized and demonstrate the ability to follow guidelines.

• Must demonstrate excellent interpersonal and communication skills.
• Must demonstrate the ability to be self-directed.
• Must demonstrate the ability to follow the organization’s confidentiality and security rules.

Required Skills:

• Must be knowledgeable regarding patient health information and HIPAA compliance.
• Must be organized and demonstrate the ability to follow guidelines.
• Must demonstrate excellent interpersonal and communication skills to develop and maintain effective working relationships with all internal and external customers.
• Must demonstrate the ability to be self-directed.
• Must demonstrate the ability to follow the organization’s confidentiality and security rules.
• Ability to understand and deliver excellent quality of care aligned with compliance of all contracts and requirements.
• Ability to effectively communicate program needs and services to clinic leadership.
• Ability to interact well and appropriately with staff and patients – in a professional, courteous and confidential manner.
• Demonstrate being a self-starter, self-motivator and possess exceptional organizational, time management and project management skills with the ability to inspire and model collaborative efforts.
• Ability to work independently with minimal supervision; plan own work schedule effectively, multi-task, and prioritize tasks in a fast-paced setting with frequent interruptions.
• Ability to develop, delegate and support team members to work together to accomplish projects, to organize and prioritize tasks, anticipate needs, adjust as necessary and to achieve facility outcome goals.
• Ability to be helpful and sensitive to the needs of all employees, while concurrently respecting corporate policies, procedures, and priorities.
• Ability to communicate job-related information to individuals and small groups.
• Ability to multi-task, organize and prioritize workload in a sometimes-hectic environment with frequent interruptions.
• Demonstrate skills in creating a cohesive teamwork environment and a culture of accountability, customer service and fiscal responsibility in day-to-day operations.
• Knowledge of healthcare and community systems and be adaptable and resilient about change.
• Demonstrate independent judgment and action that recognizes their role and responsibilities in representing the values and mission of AHS.
• Ability to implement processes, workflows and new initiatives within the budgeting and resource allocations available, working accurately in a fast-paced environment with frequent interruptions.
• Knowledge of basic mathematics and bookkeeping skills sufficient to accurately process financial transactions as required by the positions supervised.
• Ability to absorb and understand complicated insurance benefit information and to work with patients to resolve authorization or other insurance related issues.
• Knowledge and ability to operate standard office equipment including scanner, computer, calculator, copy machine, fax, and multi-line telephone.
• Working knowledge of Windows based computer applications including MS Word, MS Excel, MS Outlook, and ability to access the internet.
• Competencies in obtaining and recording patient vital signs and machine readings according to facility policies for patient rooming.
• Ability to take on additional duties when necessary and/or as requested.
• Ability to travel as required.

Additional eligibility requirements:

• Annual Flu immunization
• Annual TB screening
• CPI training within 90 days of hire
• BLS certification required within 90 days of hire

How to Apply: Patient Experience Specialist, Lead - Gunnison Outpatient

Closing Date: Open until filled

For information on Axis Health System and our company culture, visit our website at: www.axishealthsystem.org

Axis Health System is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.