1. Demonstrates competence in patient care, patient education safe patient transfers.
o Patient Identification - introduces self and properly confirms patient identification prior to moving patient.
o Carries out transmission based precautions.
o Transfers patients using gait belt, slide or slip board, hovermatt, hoyer lift, evacusled, etc.
o Oxygen management-disconnects O2 tubing from wall unit and connects to O2 tank as necessary. Ensures tank is full and adjust flow volume. Seeks out RN for assistance.
o Observes/reports or records patient response to care given.
o Connects or disconnects telemonitor to and from portable devices as needed for travel or return.
o Active Listening - attends closely to and attaches significance to a patient's verbal and non-verbal communication; refers questions about diagnosis or treatment to the patient's nurse.
o Hand Off Communication - must ensure travel ticket is complete and correct. Always sign patients in and out of unit on floor log sheet.
o Identifies and reports deviation in v/s or patient observations and patient needs to RN.
o Provides assistance for newly admitted patients; orientating the patient to room surroundings, equipment and operates bed (i.e. outlets, bedcheck alarm, chair checks, bed setting low, etc.).
o Works collaboratively with all departments to keep patient wait times to a minimum.
o Maintain patient safety and modify action plans to reduce risk for injury from falling.
o Patient comfort/ anxiety reduction- determines the need for accessing patient transportation (i.e. wheelchair,stretcher, bed) to maintain a high level of patient care. Provides reassurance, encouragement and emotional support.
2. Maintain efficiency with clinical equipment needs.
o Assesses equipment to determine acceptable performance. Informs supervisor of equipment problems and tags equipment with the appropriate form to pull out of service.
o Cleans, disinfects and sterilizes equipment. Maintains adequate levels of supplies.
o Locates and returns various equipment (i.e. pumps, wheel chairs, bloodwarmers, etc.).
o Distributes specimens accordingly noting special requirements and prioritize deliveries.
o Remain familiar with the process for checking out and signing in of crash carts.
o Supply Management- ensures acquisition and maintenance of appropriate items for providing patient care.
o Assist in administering first aid or providing life support in emergent situations. Respond to codes as dispatched. Ability to work efficiently; cope and respond well with emergent situations.
3. Demonstrates competence in assistance with patient assessment and care provision under the direction of the Registered Nurse.
o Measure and records patient information (i.e. patient weight and height upon admission)
o Connect and disconnect pulse oximertry, automatic blood pressure device, DVT prevention.
o Maintain foley integrity.
o Provides timely, accurate and complete documentation of near misses, occurrences and action plans.
o Document equipment repair/ maintenance needs
4. Demonstrates competence in dispatching calls in order of priority.
o Effectively manage time, is focused, well organized, prioritizes calls, and completes calls in dispatch software.
o Actively fosters communication with Supervisor/Manager regarding daily issues, discrepancies, and concerns and unreasonable response times.
o Exhibits flexibility in daily assignments and performance expectation; is adaptive to change in daily rotation between Transport and Dispatch functions.
o Communicate over phones and radios in a professional, clear, courteous and effective manner.
o Dispatching assignments to the appropriate personnel in order of availability and proximity while maximizing productivity.
o Utilizes effective dispatching logic in prioritizing tasks Perform electronic checks in dispatch. Note all pertinent information in calls.

Experience Minimum Required

• Transporting patients, specimens, requisitions and other patient related items to and from designated areas of the hospital.
• Minimum 6 months of Customer Service and/or Healthcare related background.
• Proven effective communication skills.

Experience Preferred/Desired

• LNA Certification

Education Minimum Required

• High School Diploma or equivalent.
• Must demonstrate ability to become CPR-Certified or BLS.

Licensure and/or Certifications Required

• ARC or AHA BLS (within 14 days of hire) or CPR