JOB PURPOSE: The Training Manager oversees training and coaching the Southeast Retail Teams on a Dior selling ceremony & product to support the achievement of commercial goals

TASKS AND RESPONSIBILITIES

• Develop & facilitate Training Programs in the Southeast Retail Network including brand culture, product knowledge, and selling ceremony
• Evaluate training and development needs of Southeast Retail Network
• Strategize with Director and Vice President of Training to revise or create new training programs based on business needs
• Manage productivity reporting process and partner with Regional Directors and VPs to coach and manage underperforming associates
• Oversee orientation for new employees and store openings
• Communicate with Retail Leadership to evaluate training level of all employees trained
• Assist with floor support and spot coaching as needed when traveling throughout the retail network
• Provide post-training recaps to Director of Training, VP of Training and Regionals
• Track effectiveness of training programs, and provide regular follow-up to sustain learnings shared
• Partner with Merchandising, Visual, CRM, Events and PR teams to develop product training seasonally

SKILLS AND COMPETENCIES

• Strong communication, listening, and comprehension skills
• Ability to understand and communicate material and provide instruction to others
• Ability to adjust priorities and manage time wisely in a fast-paced environment
• Ability to assess the training needs of One Dior/Women’s Boutique and corporate teams
• Ability to develop methods to track and evaluate training effectiveness
• Ability to evaluate existing training programs and adapt content as needed
• Ability to communicate effectively with employees at all levels of the organization
• Ability to operate all equipment necessary to perform the job

REQUIREMENTS

• At least 3-5 Years of Training experience, preferably in a retail environment
• Passionate about fashion and the luxury business, avid follower of industry news
• Strong presentation, organization & interpersonal skills
• Strong computer skills with an emphasis on PowerPoint and Excel
• Ability to develop interactive, creative, and comprehensive training programs in a variety of areas
• Ability to travel +50% to support needs of the North America business and training priorities