The Training Coordinator will be responsible for growing the business and growing our people through training team members to have a positive influence on all who come in contact with Chick-fil-A by training them to know and understand our values and principles. The Training Coordinator will also perform all administrative duties necessary to be a faithful steward of the people and property entrusted to us.

Job duties and responsibilities include, but are not restricted to, the following:

• Conduct orientation so that new hires will be introduced to CFA culture. New hires should know and understand our performance standards and expectations upon completion of orientation.
• Lead and organize restaurant trainers so that new team members will receive the foundational knowledge they need to begin training in the restaurant
• Administer menu test; keep menu test updated with current menu items
• Monitor and develop written training program for each level of our team: team member, certified team member, certified trainer, Team Leader, Supervisor, Director.

Teach new trainers how to be effective in their training efforts and ensure they are following the appropriate program.

• Conduct training exit interviews with trainees and their trainers to determine whether new team members are ready to exit the first phase of training or if their training period should be extended.
• Gather feedback from trainees and trainers in order to continually improve the training program.
• Coordinate necessary training for new or changing products and procedures
• Assign Pathway modules as needed to new hires and team members who desire to aspire to become trainers, or when new products are launched
• Maintain training threads on Group Me to initiate and encourage communication
• Create work schedules on a weekly basis for trainers and trainees
• Schedule and assist with team member evaluations
• Other operational and administrative duties, as assigned

REQUIREMENTS

• Proven work experience as a Training Coordinator, Trainer, teacher or similar role.
• Ability to complete full training cycle.
• Strong Communication skills and problem solving skills.
• Planning and organizing.
• Bachelors Degree preferred

REQUIREMENTS

• 2 years minimum teaching, training or facilitating experience
• Bachelors Degree preferred
• Ability and willingness to work hands on in the restaurant, supporting operations as needed

In our kitchens, we focus on fresh and simple ingredients. And we always have. Since the beginning, we've served chicken that is whole breast meat, with no added fillers or hormones, and we bread it by hand in our restaurants. Produce is delivered fresh to our kitchens several times a week. Salads are chopped and prepared fresh throughout the day. Whole lemons are freshly squeezed in our restaurants and combined with pure cane sugar and water (yep, that’s all) to make Chick-fil-A Lemonade®. It may not be the easy way, but it's the only way we know.