Requirements:

• Previous experience working as a travel agent or ticket agent.
• Experience in GDS systems such as SABRE or AMADEUS.
• Bilingual (Spanish and English).
• Good verbal and written communication skills.
• Proficiency of Microsoft Office: Word, Excel, and Outlook.
• Ability to manage time and prioritize tasks.

Responsibilities:

• Answer all phone calls promptly.
• Assist customers by providing guidance regarding the trip packages with the designated zone.
• Handle all reservation requests in a friendly, efficient, and prompt manner.
• Creates, estimates, and reserves unique travel packages based on the client's interests and within the restrictions that the company offers.
• Registers and updates bookings for your clients in the database.
• Ensure that the company receives complete payment from the consumer.
• Create receipts and invoices for your sales in the Client Base system.
• Prepares and distributes your clients' vouchers or travel documents after payment is received.
• Handle all travel-related issues, including disputes, complaints, cancellations, and refunds.
• Issuance and reimbursement of airline tickets issued by the company.
• Communicate airport rules and procedures to passengers before boarding their planes.

Equal Employment Opportunity.

Job Type: Full-time

Salary: $25,000.00 - $30,000.00 per year

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• What is your salary expectations?
• Are you currently unemployed or will be soon?
• How many years of experience do you have in a travel agency? *

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Word: 1 year (Preferred)
• Microsoft Excel: 1 year (Required)
• Customer Service: 1 year (Required)
• Amadeus: 1 year (Required)
• Sabre: 1 year (Required)
• Sales: 1 year (Required)
• Ticket agent: 1 year (Required)

Language:

• English very fluently (Required)
• Spanish very fluently (Required)

Work Location: In person

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