Tenant Service Coordinator

Wick Companies is looking for a Tenant Coordinator for our New Jersey commercial industrial, retail, multi-family and office portfolio. As the Tenant Coordinator you would be the first point of contact with tenants and assist with service requests. You will work with vendors and ensure quality service is provided. Key areas of responsibility include tenant relations, property operations and lease administration. You will be interacting directly with the head of Property Management and the head of Leasing.

Our offices are newly renovated with a nice setting. We are across the street from the Woodbridge Center Mall, along with easy access to Wegman's.

ESSENTIAL JOB FUNCTIONS:

• Develop and maintain day to day relationship with tenant contacts. Ensure tenants needs and requests are being met with their expectations. Resolve any tenant issues and requests in a timely manner and escalate as appropriate.
• Manage the Yardi work order system to ensure all tenant requests are being dispatched, resolved, closed, and billed back if applicable.
• Coordinates and monitor status of work assigned to Wick’s property maintenance team and outside vendor’s.
• Maintain Certificate of Insurance binders for tenants and vendors
• Maintain all building contact lists and emergency information.
• Assist the head of Property Management with overseeing contracted vendors to ensure they are meeting terms of contract and scope of work. This includes, but is not limited to: cleaning, security, landscaping, snow removal, pest control and waste management.
• Be familiar with all pertinent documents for the building, including leases, management agreements, associations, easements, and leasing materials.
• Assist in the collection of rent and miscellaneous charges. Review aged receivable reports and follow up with tenants for collection.
• Perform all other duties as directed by the head of Property Management.

Must be fully vaccinated against COVID-19.

SKILLS, EDUCATION AND EXPERIENCE:

• 2-4 years’ experience in commercial real estate
• Proficient in Microsoft Office - Word, Excel, and Outlook
• Experience with Yardi Commercial Café and/or Yardi Facility Manager is a big plus. Expertise with Yardi would be a huge plus.
• Ability to organize and manage multiple priorities/properties
• Outgoing and friendly when interacting with both tenants and vendors
• Excellent verbal and written communication skills

About us

Wick Companies, L.L.C. is a diversified real estate development, brokerage and property management company. Wick's portfolio consists of office, retail, industrial and multifamily properties in New Jersey. Our tenants consist of everyone from mom-and-pops up to Fortune 100 companies. Wick handles all aspects of the real estate life cycle in-house: acquisitions, financings, approvals, construction/development, brokerage, leasing and property management. In addition to managing its own properties, Wick manages commercial properties for various institutional owners and provides brokerage services.

Job Type: Full-time

Pay: $50,000.00 - $74,078.73 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Do you live within a 30 minute commute to Woodbridge, NJ?
• Do you have your own vehicle for means to travel to sites when needed to?
• Do you consider yourself outgoing and friendly when interacting with vendors and tenants?

Education:

• High school or equivalent (Preferred)

Experience:

• Tenant Services Coordinator: 1 year (Preferred)
• Yardi: 1 year (Preferred)
• Yardi Commercial Café: 1 year (Preferred)
• Yardi Facility Manager: 1 year (Preferred)
• commercial real estate: 1 year (Preferred)

Work Location: In person

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