Here at Dupaco, we pride ourselves on delivering an exceptional member experience with each and every interaction. To keep up with our growing membership, we are calling out for friendly, self-motivated, individuals who think outside of the box and have a passion for helping people! As a Teller Service Specialist, you’ll be connecting with our members to assist them with their transactions and identify additional opportunities to improve their financial future.

You’ll be:

• Connecting with members and potential members by providing courteous, professional and knowledgeable service to increase member satisfaction and account usage
• Accurately and efficiently processing transactions – such as deposits, payments, withdrawals, cashing checks, etc.
• Actively listening to identify the member’s unique needs and educating them on appropriate credit union products/ services
• Understand the technology that is available to the members and demonstrate to them how to use it
• Performing miscellaneous operation duties in accordance with established policies and procedures
• Promoting a positive and professional image of the credit union
• Floating to Cedar Rapids area branches as needed

You’ll need:

• High school diploma or equivalent (i.e. GED) or equivalent experience
• Customer service & cash handling experience preferred
• Ability to exude confidence and lead by example in providing outstanding member service to members, potential members, and coworkers
• Excellent communication skills with the ability to adjust your communication style to your audience
• A positive attitude and strong desire to help others
• Excellent computer skills with the ability to navigate between multiple programs

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• Health insurance
• Paid time off

Physical setting:

• Office

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Banking: 1 year (Preferred)

Work Location: In person

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