Schedule: Variable Evenings 2pm -10pm. And every other weekend.
Why Work at Cheyenne Regional?

• ANCC Magnet Hospital
• 403(b) with 4% employer match
• 21 PTO days per year (increases with tenure)
• Education Assistance Program
• Employer Sponsored Wellness Program
• Employee Assistance program

Day in the Life of a Telecommunications Center Representative:
The Telecommunication Center Representative is responsible for operating the PBX switchboard to facilitate communications between the public and hospital personnel and relay intra-system calls and information.
Here’s what you will need:

• High School diploma 9or equivalent certificate from an accredited program) or higher degree
• One (1) or more years of office experience

Here is what you will be doing:

• Answers all incoming calls and direct calls to proper extension or page as necessary.
• Monitors all emergency alarms and follow correct paging procedures for such events.
• Announces emergency notifications as necessary.
• Uses Lynx & SNPP systems to notify appropriate parties of codes, emergencies etc.
• Takes, logs and relays information for on-call personnel for Engineering, Hospice, Medical Records, Bio Med, Home away from Home and Telecommunications.
• Instructs internal callers on how to fill out online telecommunications work order request.
• Notifies team members at the end of each shift with any updated material, number changes and situations that need to be brought to their attention.
• Maintains up-to-date information in work notebook to give best possible customer service.
• Monitors TV and weather radio informing personnel by page etc. if appropriate, remains informed of organizational events and changes that may generate calls and inquiries.
• Accesses on-call schedules for Physicians and Pastoral Care; dispatch calls appropriately.
• Maintains contact with Security, Environmental Services and Engineering via radio, pocket pager or cell phone, responds to trouble calls and informs Telecomm. Techs appropriately.
• Monitors alarms systems such as gas panels, generators, and duress alarms.

Desired skills:

• Ability to work under conditions with frequent interruptions
• Ability to remain calm with difficult callers and in emergency situations
• Ability to communicate clearly, have good diction, pleasant speaking voice, and be able to be understood over the telephone
• Proficient with basic computer skills
• Ability to provide personable customer service
• Problem solving skills
• Ability to maintain flexible schedule and rotating on-call hours

Nice to have:

• Experience as a telephone operator in a busy multi-position environment

Cheyenne Regional Medical Center was founded in 1867 as a tent hospital by the Union Pacific Railroad to treat workers injured while building the transcontinental railroad. Today, we are the largest hospital in the state of Wyoming, employing over 2,000 people, and treating over 350,000+ patients from southeastern Wyoming, western Nebraska, and northern Colorado. We pride ourselves on patient and employee experience by living our core values of Integrity, Caring, Compassion, Respect, Service, Teamwork and Excellence to I.N.S.P.I.R.E. great health.
Our team makes a difference every day by providing trusted healthcare expertise through a passionate and I.N.S.P.I.R.E(ing) approach with a personal touch. By living our values, we aim to achieve our goal of becoming a 5-star rated hospital, providing critical support and resources to our community and the greater region we serve. If you are eager to make a difference and passionate about healthcare, we encourage you to apply today!

Job Type: Full-time

Pay: $15.00 - $19.00 per hour

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