Summary:

Yorktown Systems Group is seeking a qualified Technology Systems Specialist to support the Foreign Service Institute. FSI requires administrative support, and other operational and training program support services within the five components EX, and the Office of the Director. The services under this contract are a blend of administrative support services and scope also encompasses a broad range of program support and professional service expertise necessary to deliver the critical training that FSI delivers. The employee shall provide support to FSI's constantly evolving training objectives while maximizing customer service provided at the schools and divisions that utilize this contract.

Specific duties may include, but are not limited to:

• Act as Site Collection Administrator (SCA) for all SharePoint tenants at SLS.
  • Support SLS Divisions (CSD, Admin, and the Dean's Office) with creating, maintaining, and improving SharePoint sites in the OpenNet and external tenants.
  • Help sections clarify SharePoint needs and design decisions. Show sections how to administer, edit, and secure SharePoint sites.
  • Interact with IRM to provision external tenant SharePoint accounts and reset passwords. Coordinate with division ETCs to begin the transition away from the external tenant.
  • Work with EX/Training Management Systems to resolve SharePoint issues requiring higher level action. Serve as the primary point of contact between SLS and SharePoint coordinators in other schools and meets with them regularly to exchange ideas and technical assistance as part of a SharePoint community of practice.
• Advise divisions on using Office 365 tools to automate business processes including collecting data and soliciting approvals.
• Guide the CSD office in transitioning from a document management system based on personal and shared-drives to a document management system based on Office-365 (OneDrive, SharePoint, Groups, and Teams).
• Track and understand Office 365 and IRM updates, announcements, and known issues to inform SLS stakeholders of effects on current systems and processes.
• Advocate for the school's continuing adoption of Office-365, SharePoint, and Teams as dictated by user needs and IRM best practices.
• Provide SLS leadership and staff with information and end-user support on IRM-approved remote access solutions.
• Maintain the main SLS and CSD sections of the FSI Intranet website (https://fsi.state.sbu/sls/ ), and assist other SLS sections in maintaining theirs, as appropriate; permissions/editing/SLS Phone Book, etc.
• Coordinate with the Bureau of Global Public Affairs to maintain the SLS section of the State.gov internet site.
• Support the development and implementation of the new learning management system (FSI Learn) by advocating for SLS needs and informing SLS stakeholders of the new system's features and processes.
• Provide technical assistance for issues with the FSI Learn LMS as needed.
• Assist the Ed Tech Team in the design and implementation of a new Tech Portal.
• Backstop the CSD Educational Technology Specialist in fulfilling Shutterstock media requests and maintaining the SharePoint Shutterstock Library.
• Conduct other duties as assigned, including one-off projects and general technical assistance in support of Department, FSI, and SLS technological initiatives.

Required Qualifications:

• Education level: Bachelor's Degree in Information Technology related field.
• Experience: 1 year working in Information Technology related field.
• Proven Proficiency: Knowledge Management Systems Administration (i.e. SharePoint).

Preferred Qualifications:

• Education level: Bachelor's or Master's Degree in Information Technology or Education. Technology / Instructional Technology Related Field.
• Experience: 1 year working in Instructional Technology Role.
• Experience with Educational Delivery Systems / Learning Management Systems (e.g. Cornerstone OnDemand).
• Knowledge of: Instructional Technology Hardware and Software.

Clearance: Must Pass a Background Check

Location: Arlington, VA

Travel: Some Travel May be Required