Technology Field Service Engineer Job at McCoy Construction & Forestry
DESCRIPTION
The Technology Field Service Engineer is responsible for the after-sale performance and technical support of all SmartGrade™ and integrated grade control equipped machines. This position must have a highly technical understanding of the John Deere SmartGrade™ system, as well as applicable Topcon™ products that work in conjunction with SmartGrade™ equipped machines. This person must be able to diagnose and resolve issues both on-site and/or remotely and follow the issue(s) to resolution. This position will require a working understanding of other types/brands of integrated grade control (IGC) systems as well as other related construction technology solutions and should be able to trouble shoot as it relates to John Deere and SmartGrade™. This position will work with management to provide or assist in providing extensive training both internally and externally for the operation and support of SmartGrade™ and related grade control products.
Duties and Responsibilities
- Support and diagnose SmartGrade™ and related grade control issues and make appropriate repairs.
- Communicate effectively with John Deere and other applicable technical support personnel to successfully resolve customer’s issues from start to finish.
- Consistently demonstrate and utilize remote support tools such as John Deere SmartGrade Remote Support or equivalent 3rd party software whenever applicable.
- Communicate developing or existing hardware/software concerns related to SmartGrade™/IGC to appropriate MCF departments.
- Actively support the Precision Technology Manager and territory managers within their respective areas to promote, demo and sell SmartGrade™ machines.
- Assist in training territory managers to conduct SmartGrade™ demonstrations.
- Complete & maintain all OEM and government certifications expected or required.
- Plan, prepare, and conduct in-field demonstrations and classroom training of grade control solutions for both construction professionals and MCF staff as required.
- Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service.
- Seek additional sales, parts, and service opportunities for MCF and report those prospects to the appropriate parties.
Skills
- Demonstrated knowledge and capacity to learn and grow with technology.
- Strong knowledge of basic surveying fundamentals such as job site localization, surface measurement, and creation of basic models.
- Detailed understanding of grade control hardware and set up.
- Willingness to travel. (Up to 75%)
- Knowledge of appropriate industry (Performs more complex functions, understands principles, may teach others.)
Education
- Degree in an Engineering/Technology/Marketing discipline or equivalent experience. (University Degree (4 years or equivalent)
- 5+ years of Topcon Machine Control and Construction experience or related field
McCoy Construction & Forestry offers ongoing training and great total compensation package and excellent benefits package.
Affirmative Action/Equal Opportunity Employer – Qualified women, minorities and people with disabilities encouraged to apply.
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