Technical Upgrade Manager Job at Omnicell
Do you want to make a meaningful difference in the quality of healthcare? Omnicell is empowering health systems and pharmacies to radically transform the way they manage medications, so they can achieve the vision of the Autonomous Pharmacy. Thousands of hospitals, pharmacies, skilled nursing facilities and care homes trust Omnicell to provide continuous innovation. They need us to deliver solutions to meet the ever-evolving challenges of the healthcare landscape. We encourage creative problem solving and outside-the-box thinking that only a diverse, well-rounded workforce can bring.
Join us as we build on our powerful combination of advanced automation, predictive intelligence, and expert services to create a safer future for patients—one where medication errors are a thing of the past. You’ll be joining an organization whose culture encourages individual development, rewards intellectual curiosity, and embraces an inclusive environment. Join our growing company and help shape the future at Omnicell!
Technical Upgrade Manager
Individuals in this role manage and implement the latest software releases for existing customer systems. These upgrades maximize the usefulness of the Omnicell products and solutions by keeping customers current with the latest developments and enhancements included with Omnicell products.
Essential Functions:
In order to work effectively as a Technical Upgrade Manager responsible for upgrades, the position is expected to:
- Be able to manage 30+ upgrade projects from pre-work to go-live as a single point of contact
- Provide Professional Services with go-live dates and timelines of upgrade projects to assist with forecasting for revenue projects; provide weekly updates to ensure forecast remains accurate.
- Communicate with the customer to make sure all understand the upgrade requirements, develop testing and upgrade schedules, provide education, and successfully perform the customer upgrade.
- Be able to communicate and manage any issues relating to the upgrades from the customer and various Omnicell departments during testing or later as part of the upgrade support.
- Keep Omnicell’s C4C database, SAP, and JIRA updated with information about the upgrades and their current status.
- Conduct and manage the in-service training process which includes analysis of training needs, creation of effective presentations including webinars and evaluation of re-training needs.
- Communicate with other Omnicell Field and Headquarters personnel to coordinate the upgrade and resolve any issues relating to the upgrade as they arise during training or the actual upgrade process.
- Develop, maintain, and properly store customer requirements and acceptance records
- Continually update upgrade project document with active and completed accounts
- Evaluate and monitor active upgrade account projects for customer satisfaction.
- Develop and provide technical architecture assessments and upgrade recommendations for customer review.
- Complete weekly reports for customer projects and internal updates.
Required Knowledge and Skills:
· Strong management, presentation, planning and organizational skills
· Excellent interpersonal communication skills, both written and verbal.
· Strong negotiation, problem solving and troubleshooting skills
· Wide product-based knowledge, strong base in OmniCenter, cabinet upgrades, interfacing and databases
- Ability to set up and conduct training via webinar with a high level of learning effectiveness and satisfaction by participants
· Excellent time management skills
· Ability to handle multiple projects simultaneously
· Detail-oriented, independent and able to adjust to changing priorities
· Able to quickly learn new software and functionality of new products
· Ability to work collaboratively and enjoy working in a fast-paced technical environment
· Strong knowledge of Microsoft Office applications including Microsoft Project, Word, PowerPoint, and Excel
Basic Qualifications
· Minimum 3 years of experience in complex project management within a Health Care or I/T environment
· Minimum 2 years of experience with enterprise software systems
· High School Diploma or GED
Preferred Knowledge and Skills
· Experience with Healthcare Interface Standards such as HL7 (Health Level 7) and HIPAA (Health Insurance Portability and Accountability Act)
· Knowledge of computer networking and relational database systems.
· Flexible work schedule to communicate with U.S. and international based customers on a regular basis (on various time zones) in addition to off peak implementation schedules.
· Hospital Materials and pharmacy management
· Hospital administration, nursing and/or information systems experience
· Understanding of inter-system communication methods (e.g. HTTP, TCP/IP, FTP, RS-232, and network drive mapping using various protocols)
· Knowledge of Windows server (2008/2012/2016) applications and tools
Work Conditions:
Home Office Environment
Business hours may need to be adjusted to accommodate the customer
10% travel
To protect our employees, partners, and customers, Omnicell requires most U.S. employees to either be fully vaccinated for COVID-19 or obtain approval from Omnicell for an exemption and accommodation for a medical condition or a sincerely-held religious belief or practice.
#LI-MG2
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.
Omnicell will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.