Position- Technical Support Analyst
Location- 100 %On-Site Warrenton, VA
Type- 6 months contract-to-hire
Note- Candidates will need to obtain Public Trust Clearance (generally takes 2-4 months from offer, please make sure candidates are okay with this)
Description
Responsible for providing 24/7 technical assistance and support related to computer systems, hardware, and software. Respond to queries, run diagnostic programs, isolate problems, and determine and implement solutions. Provide for timely and accurate communication within all levels of interaction.
Requirements
- Bachelor’s degree in a related field, or eight years of related experience.
- At least one year of experience with IT Help Desk.
- Experience supporting Active Directory.
- Experience working with a Helpdesk Ticketing System (JIRA & RLMS experience a plus).
- Excellent Customer Service Skills.
- Knowledge of Windows/Linux operating systems with a technical background in a help desk environment, possessing strong verbal and written communication skills.
- General experience includes information systems development and other work in the client, server, application, or related fields.
- Excellent customer service skills, dedicated, responsible, positive, and professional demeanor.
- Able to exercise independent judgment and problem-solving skills when determining the nature of an issue, how to resolve it, and when to ask for assistance
Job Types: Full-time, Contract
Salary: $35.00 - $40.00 per hour
Schedule:
- 8 hour shift
Education:
- Bachelor's (Preferred)
Security clearance:
- Confidential (Preferred)
Work Location: One location
Please Note :
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