Technical Customer Care Specialist I Job at Cox Automotive
TECHNICAL CUSTOMER CARE SPECIALIST I
This is a remote work from home opportunity. The hours are 8:00 AM - 5:00 PM, MST.
If your brain's hard drive is filled with terabytes of tech wisdom, this might be an opportunity you'll want to download. Dealertrack, part of the Cox Automotive family of businesses, is searching for a Technical Client Service Rep to help clients with hardware and software issues alike, from log-on to log-out, and every byte in between. So, if new connections sound like they fit your M.O. (or your O.S.), keep scrolling...you may be on the right (Dealer)track.
What You'll Do
You'll be a true acrobat of algorithms, helping our clients with PC problems and tech troubles. You'll also use your palpable people skills to engage with our clients, offering answers to questions and a touch of training on how to use their equipment and associated apps.
Here are some of the most relevant responsibilities for this gig:
electronic communications.
(hardware/software) problems.
What's In It For You?
Who You Are
You're someone who can not only solve issues, but who can clearly communicate that to others, too. You're at ease with customers and colleagues alike, and your ability to read a situation is encoded in your personal programming. You're the human antidote to spaghetti code, always organized and reliable. Still nodding your head in agreement with this description? Here are the qualifications that make up this job's knowledge base:
Minimum Qualifications:
Preferred:
Come join Cox and make your mark today.
Compensation and Other Benefits:
Hourly pay rate is $15.67 - $23.56/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
This is a remote work from home opportunity. The hours are 8:00 AM - 5:00 PM, MST.
If your brain's hard drive is filled with terabytes of tech wisdom, this might be an opportunity you'll want to download. Dealertrack, part of the Cox Automotive family of businesses, is searching for a Technical Client Service Rep to help clients with hardware and software issues alike, from log-on to log-out, and every byte in between. So, if new connections sound like they fit your M.O. (or your O.S.), keep scrolling...you may be on the right (Dealer)track.
What You'll Do
You'll be a true acrobat of algorithms, helping our clients with PC problems and tech troubles. You'll also use your palpable people skills to engage with our clients, offering answers to questions and a touch of training on how to use their equipment and associated apps.
Here are some of the most relevant responsibilities for this gig:
- Provide client support & technical resolution via email, phone & other
electronic communications.
- Troubleshoot and resolve all product-specific technical
(hardware/software) problems.
- Verify proper installation and configuration of software.
- Answer policy and procedural questions.
- Provide training to clients in the use of the system and applications.
What's In It For You?
- Hey, what's a tech job without the best possible technology at your fingertips? We know you're going to need the best workspace tools and technology and Cox makes sure you have the most innovative equipment and resources available so you can always be.
- Here's the data you've likely been browsing for: Cox provides great, highly competitive pay , generous incentives, and other compensation perks (401k + matching, comprehensive medical benefits, etc.). We also offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance (cool, right?) and much more.
- Growth is a good thing, and you'll have opportunities to learn and train so you can upload new skills and explore exciting opportunities across the Cox family of businesses that will continue to challenge and empower you.
- Just like you'll be making customers feel good about their experience, Cox has an outstanding company culture that does the same for you. At Cox, we get that you've got a life outside our doors, so we create a flexible work environment, honoring your desire to balance work life with, well, life. Our diverse, inclusive culture invites you to bring your authentic self to work, and the trust between our leadership and our teams means you're working in an environment that supports collaboration through innovation, and real change driven by people like you.
Who You Are
You're someone who can not only solve issues, but who can clearly communicate that to others, too. You're at ease with customers and colleagues alike, and your ability to read a situation is encoded in your personal programming. You're the human antidote to spaghetti code, always organized and reliable. Still nodding your head in agreement with this description? Here are the qualifications that make up this job's knowledge base:
Minimum Qualifications:
- High School Diploma or equivalent
- 1 year of relevant work experience
- PC Hardware troubleshooting skills
- Software troubleshooting skills
- Good ability to problem-solve
- Organizational skills
- Clear, solid written communication
- Polite telephone etiquette
- Reliable and dependable
Preferred:
- Ability to read a customer
- Interpersonal skills
- Multi-tasker
Come join Cox and make your mark today.
Compensation and Other Benefits:
Hourly pay rate is $15.67 - $23.56/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Employees receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Automotive
At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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