Position: Team Leader, Irvine (At the Spectrum Center)

Position Description: Team Leaders exist to encourage, serve, and empower their team to uphold our service and hospitality standards. They are ultimately responsible for the success or failure of a shift. The ideal TL is excited to be flexible and creative in a fast-paced, high-stress environment.

How Team Leaders Serve Our Guests and Our Team:

• Leading and communicating with a team of 4-7
• Creating a fun, positive atmosphere
• Opening and closing the store
• Ensuring operational excellence on shift by:
• Making sure games start on time
• Facilitating team member breaks
• Upholding TEG standards
• Addressing maintenance issues
• Managing cash/inventory
• Ensuring each guest has a five-star experience

Job Perks:

• Growth- We are constantly growing our team into local leadership positions and future management across the country. (Each position comes with a pay raise.)

• Team Leaders often grow into Assistant Manager in Training, Assistant Manager, General Manager, Store Launch Management, and beyond!
• Performance review every 120 days with a possible pay raise for taking care of our guests!

Job Requirements:

• Flexible availability. This role often works nights, weekends, and/or holidays.
• Demonstrated leadership ability with 1-2 years experience in a guest-facing setting preferred
• Genuine love for serving others
• Retention and on-shift application of TEG's Mission, Vision, and Values
• Quick and effective decision-making abilities

• Creative problem solving
• Basic computer skills
• At least 3 months of experience and mastery of the Game Guide and GES positions
• Job essential: Must be able to handle physical activity as it relates to the job such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs and minor game repairs.
• Job essential: Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training

Why TEG? Our mission is to design and deliver EPIC interactive experiences for every single guest. At The Escape Game, you’ll be a part of something bigger than yourself. No matter your role, you’ll help provide lifelong memories for families, friends, co-workers, and everyone in between. We are serious about our mission, vision, and values and believe that every person we interact with during our workday is our guest, whether they’re our colleague, employee, or leader. In all positions, everyone is responsible for serving each other every day.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Vision insurance

Shift:

• 8 hour shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

Application Question(s):

• Why would you like to work at The Escape Game?
• Are you able to handle physical activity as it relates to the job, such as deep cleaning, painting, lifting 30-40lbs, and minor game repairs?
• Are you comfortable maneuvering around tight spaces, bending, and crawling?

Experience:

• Guest services: 1 year (Preferred)

Work Location: One location

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