OVERVIEW

The Systems Engineer is responsible for the support and configuration of the hardware and software infrastructure within the organizations production environment, as well as all remote branch locations for the HFG Family of Banks.

PRIMARY ACCOUNTABILITIES / RESPONSIBILITES

• Consult with the IT team, vendors, and the business to evaluate requirements, recommend designs, help plan projects, and execute tasks for installation of all hardware and software infrastructure within the production datacenter, disaster recovery location, and remote branch locations.
• Produce and maintain documentation of current production datacenter hardware configuration, virtual environment design and configuration, datacenter disaster recovery system design and associated procedures.
• Analyze and resolve technical issues, documenting resolutions in keeping with departmental standards. Serve as a technical specialist during application infrastructure outages and emergencies. Support IT Help Desk personnel as the escalation point for resolution of complex issues.
• Support and administer the bank’s LAN / WAN environment, troubleshoot issues and outages, and maintain its integrity and security.
• Ensures that accurate audit records and systems standards are maintained and complied with daily , seek advice and /or take appropriate corrective action under the direction of the IT Manager, VP / and/or EVP/CIO.
• Participates in special projects, purchasing and the planning, selection, development, configuration, testing and installation of new systems.

QUALIFICATIONS

Education: Bachelor’s degree in Computer Science, Computer Information Systems, or equivalent work experience in networking and computer technology. Formal technical training or relevant certifications such as Windows Server operating systems, Cisco network and VMWARE.

Experience:

• Minimum of 3-5 years’ experience with multiple platforms including Windows Servers, Active Directory, VMWare, and Cisco Networking.
• Experience administering Microsoft Exchange environments and or Office 365 desirable
• Experience with vulnerability patching and remediation
• Experience scripting administrative tasks using PowerShell desirable
• Experience managing NetApp SANs

Knowledge, Abilities and Skills:

• Strong analytical/problem solving skills
• Excellent documentation skills
• Ability to communicate technical materials to non-technical audiences
• Self-starter; able to work independently or as part of a team

PHYSICAL / TRAVEL

• Able to travel outside of the building within a 100 mile radius to branch locations and occasional training or seminar participation.
• Adequate hearing and verbal abilities to communicate clearly and effectively in person and by telephone.
• Work requires infrequent heavy physical exertion 25-50lbs and the pushing and pulling of carts when necessary.

SCHEDULE

Some overtime, weekend work, occasional on-call duty may be required.

An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.