Systems Administrator-Support Supervisor

CLASSIFICATION/STATUS: Exempt, Full Time, Permanent

IMMEDIATE SUPERVISOR: Director of Information Technology

SUPERVISORY RESPONSIBILITIES: IT Support Specialist

Flexible Work Option: Hybrid

Pay Range: $76,960 - 115,440/yearly

WHO YOU ARE:

YOUR ROLE & IMPACT

As part of a dynamic team at Charles River Community Health (CRCH), a healthcare practice providing compassionate care to underserved communities, the Systems Administrator-Support Supervisor provides strategic leadership in the areas of support systems, equipment, and reporting from the Health Center’s practice management and electronic health record systems, as well as administration. In this capacity, Systems Administrator-Support Supervisor oversees all IT and IS-related functions at the Health Center.

YOUR RESPONSIBILITIES

• Supervise team of IT Support Specialists
  • Day to day activities of help desk
  • Ad hoc projects
• Manage Remote Access Solutions
  • VPNs
• Configure, Update and Manage Terminal Servers.
• Configure, Update and Manage virtualization.
• Mange all cloud services.
• Maintain disaster recovery and business continuity planning.
• Maintain Anti-malware, Systems Patch Management, firmware updates.
• New hire and terminations – AD account and computer setup, individual user orientation.
• Write documentation for IT staff and employees.
• Manage WAN and LANs connection and monitor WAN & LAN devices.
• Manage MS Office 365 and all utilized components.
  • Train IT to ensure optimized usage by all staff
• Manage firewalls, networking and remote access/VPN and document all changes.
• Service monitoring and alerting.
• Manage Active Directory, Azure AD, DHCP, and DNS services incl. external DNS.
• Manage Storage - SANs, NASs.
• Backups/Cloud sync, etc.
• Security (Policies, equipment such as cameras, vulnerability testing, permissions/ACLs, confidentiality, certificate management, logging, etc., etc.)
• File and print services.
• Computer hardware inventory lifecycle management.
• Responsible for hardware configuration related to Epic EHR, including any new technology or update-related changes.
• Maintain and support the Microsoft Hyper V environment.
• Troubleshoot and provide technical support to employees and contractors in person or remotely.

YOUR QUALIFICATIONS, COMPETENCIES, TRAITS

• Proven experience as a System Administrator, Network Administrator, or similar role.
• Experience with databases, networks (LAN, WAN) and patch management.
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery.
• Ability to create scripts to automate process.
• Familiarity with various operating systems and platforms.
• Resourcefulness and problem-solving aptitude.
• Excellent communication skills.

WHO WE ARE & WHAT WE DO

Charles River Community Health’s mission is to partner with individuals and families so they can thrive and lead healthier lives by delivering the comprehensive, integrated, and equitable primary healthcare that matters most to them.

CRCH is a comprehensive practice providing medical, pharmacy, dental, behavioral health, optical, and vision services to diverse underserved local communities. We serve over 13,500 patients annually, and 90% of those served are low income, while over 70% need services in a language other than English.

We are committed to providing patients with timely access to the right care, at the right place and at the right time, collaborating with other organizations to connect patients with a comprehensive range of services and provide continuity of care, and creating new community partnerships to meet the changing needs of patients and the community.

We value caring for everyone with dignity, respect, and compassion, reducing cultural, financial and other barriers to care, and eliminating health care disparities for our patients. We also advocate for the needs of our patients, the community, and public health causes.

OUR PROMISE

If you are passionate about providing service excellence in a mission-driven, team-oriented, and progressive organization, you will find your career as Systems Administrator-Support Supervisor rewarding and impactful! You will also find a partner in your career path goals and trajectory!?

OUR BENEFITS & PERKS

Medical, Vision & Dental Insurance

Short, Long-term Disability, Life Insurance

Generous Paid Time Off

Flexible Spending Account

Employee Assistance Program

Tickets at Work

Health Reimbursement Arrangement

Travel Reimbursement

Professional Development Opportunities

Solid track record of developing and promoting employees internally!

Charles River Community Health is strongly committed to diversity and a workplace environment that respects, appreciates and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, CRCH will better serve our local communities and continue to provide quality patient care and services. CRCH is an employment at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, CRCH prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.