Overview

JST is currently seeking a System Support Specialist to join our IT team. The System Support Specialist will support end users with troubleshooting technical issues within a government environment. As a member of our team, you are also responsible for performing analytical, technical and administrative work in the planning, design and installation of new and existing personal computer systems. Work on moderately complex applications such as enterprise software, domain-specific software, or applications with large data sets used for mission critical tasks.

This is a full-time position located in Washington, DC. JST offers a full benefit package, a collaborative work environment and strong company culture. Veterans and military spouses are encouraged to apply.

System Support Specialist Responsibilities

• Collaborates with end users to determine types of hardware and software required
• Writes programs to fulfill requirements or selects appropriate off-the-shelf software and modifies to suit
• Maintain or utilize telecommunications protocols
• Installs new hardware and maintains existing hardware. Trains end users in use of equipment and software
• Assist employees with software issues, troubleshooting desktop hardware, and managing printer environment
• Analyze and troubleshoot issues that may require vendor intervention/assistance or a multi-disciplinary team to resolve and when necessary, providing options
• Create, modify, enable, disable, or otherwise manage user and workstation accounts, account privileges or associated security groups
• Participate in On-Call rotation as assigned by management, complying with the departmental on call policy. Participate in after-hours support activities as required
• Identify areas for technical improvement through hardware, software or process change. Make recommendations for upgrades and/or new desktop hardware, peripherals, and software
• Collaborate with Change and Release Management, Multimedia Technician, Service Desk to address hardware software testing and evaluation, including new technologies
• Provide daily advanced expert level support for desktop related equipment and software (PCs, peripherals, laptops, printers, mobile devices, phones, scanners, work station on wheels, standard/nonstandard local software including but not limited to MS Office, Visio, Adobe)
• Compose Standard Operating Procedures and Work Instructions for use by the Service Desk and other PC Technicians
• Adhere to Asset management processes to ensure accurate recording of company resources from receipt, to configuration and ultimately delivery of assets including adhering to the Asset Disposal policy
• Deploying, configuring and troubleshooting laptop and desktop hardware
• Deploying, configuring and troubleshooting Microsoft operating systems
• Deploying, configuring and troubleshooting VOIP telephones
• Deploying, configuring and troubleshooting a variety of printing solutions
• Installing, removing and troubleshooting devices connected to enterprise network infrastructure

System Support Specialist Qualifications

• Associates of Science Degree in Information Technology or Computer Science or 5 years of related professional experience
• 5+ years direct experience in operating and troubleshooting Windows 10 in an Enterprise environment
• Experience installing, configuring and troubleshooting the Microsoft Office Suite
• Active Directory and accounts management
• Strong understanding of troubleshooting principles
• Windows System Administration tools
• Professional customer service and communication skills
• Highly motivated
• Must be able to lift up to 25 pounds
• Must be physically able to deliver and install computer equipment and printers
• Must be able to crawl under desks for installation process
• Must be able to sit and stand for long periods of time
• Occasional overtime and travel may be required

Required Clearances and Screenings

• MUST possess an active Top-Secret Clearance
• COVID 19 requirements are in line with government policies and CDC guidance
  

About Joint Strategic Technologies (JST)

No objective is beyond reach! Joint Strategic Technologies (JST) enables successful mission outcomes from the back office to the battlefield. Our team includes leading experts from military, government and the private sector, all working together to help federal customers make a difference. Our goal is to Elevate the Impact that our employees have on our customers and treat every employee as a valued member of our team. JST empowers employees to make decisions and take action, thus improving overall organizational growth and employee development.

Culture isn't something you talk about. It's something you do. JST is committed to creating a positive environment 'that reaches beyond work and careers' to support every employee's professional and personal objectives. JST values the well-being of every employee and encourages healthy lifestyles, family activities and community involvement.

JST is a proud equal opportunity employer. All qualified applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. JST will not tolerate discrimination or harassment.