As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: Inclusion, Integrity, Compassion, Accountability, Respect and Excellence. Our teams collaborate and support each other to make sure we deliver innovative, compassionate and patient-centered care. On good days and hard days, we show up for each other and those who depend on us. Together, we will uplift our communities by providing the highest quality care for all people.

URMC is seeking Physician Support Specialists for various medical specialties including Orthopedics, Surgical and Imaging. Operating in a fast-paced environment, you’ll work with various Doctors and Physician Assistants while guiding patients through their care plan.

Our Physician Support Specialists work is focused on:

Customer Service: Physician Support Specialists are the front-line problem for communication with the patient, managing and scheduling appointments, patient care plans and other various projects.

Communication: Physician Support Specialists coordinate appointments, follow up on missed appointments and cancellations; and step up to support patient needs by scheduling transportation and other needed services while also assisting with routine administrative questions from patients, Doctors, Physician Assistants and colleagues.

Teamwork: Supporting their team and department colleagues with their tasks and question.

Accuracy: This is one of the most important aspects of our Physician Support Specialists’ work – making sure all patient forms and information are correct and up-to-date ahead of their visit, to minimize visit and patient care errors.

The ideal candidate for an Physician Support Specialist brings at least two years of customer service support or call center experience.

The University of Rochester is committed to fostering, cultivating, and preserving a culture of equity, diversity, and inclusion to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better.

In support of our values and those of our society, the University is committed to non-discriminate on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion/creed, sex, sexual orientation, citizenship status, or any other status protected by law. This commitment extends to the administration of our policies, admissions, employment, access, and recruitment of candidates from underrepresented populations, veterans, and persons with disabilities consistent with these values and government contractor Affirmative Action obligations.

Job Type: Full-time

Pay: From $18.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic

Medical specialties:

• Cardiology
• Colorectal Surgery
• Medical-Surgical
• Pain Medicine
• Surgery

Schedule:

• Monday to Friday

People with a criminal record are encouraged to apply

Work Location: In person

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