Join Our Mission:

CarePoint Health is an innovative, rapidly growing healthcare team dedicated to the success of our patients and our employees. Our mission is to deliver the best possible care to patients in an environment that ignites passion, value, and fulfillment. CarePoint Health is seeking exceptional employees to be part of that patient-centered mission.

In keeping with our mission, CarePoint Health is committed to the wellbeing of our valued employees, offering a wide range of benefits, generous paid time off, competitive pay, diverse culture, and positive work environment. We are committed to your growth and offer outstanding advancement opportunities for uniquely talented and motivated employees. The time to meet your full potential is NOW and CarePoint is here to provide you with the tools to reach it.

So, are you ready to join the mission?

Position Summary:

The Surgery Scheduler/Patient Navigator is a hybrid role that combines detail-oriented surgery scheduling with exceptional patient service. This role will support our patients through the entire surgical process from beginning to end, including scheduling surgery, insurance authorization, and patient outreach and education. The goal of the Surgery Scheduler/Patient Navigator is to ensure a seamless and comforting experience for patients.

Qualifications:

• High school diploma or equivalent required.
• One year of healthcare scheduling experience preferred.
• One year of medical office experience preferred.
• Direct customer service experience preferred.

Preferred Skills:

• Ability to provider top tier customer service.
• Ability to build strong rapport with patients.
• Strong attention to detail.
• Excellent analytical and critical thinking skills.
• Excellent verbal and written communication skills with the ability to communicate effectively with patients, providers, and payers.
• Ability to multitask.
• Strong commitment to actively supporting an ethical open working environment.
• Proficiency in Microsoft Word and Excel programs.
• Ability to excel in a team-based environment.
• Possesses a creative, process-oriented mindset.
• High proficiency in general medical office procedures, including HIPAA regulations.

Essential Duties & Responsibilities:

To be successful in this position, individuals must be able to meet and perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, and abilities required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Works with surgeons to identify surgical needs and schedule surgeries.
• Coordinates patient, surgeon, and hospital/surgical center schedules.
• Contacts insurance carriers to verify benefits and requests and secures necessary authorizations.
• Determines the need for pre-op testing and facilitates as needed.
• Frequently provides clear, concise, and relevant information to patients through the surgical process, including pre-op and post-op.
• Reaches out to patients at designated intervals prior to surgery to answer questions and ensure upcoming surgery preparedness. Assists with any surgery-related patient needs as the main point of contact.
• Follows up with patients at discharge and schedules any necessary follow-up appointments.
• Demonstrates the use of medical terminology and general medical office procedures, including HIPAA regulations.
• Maintains a high level of productivity.
• Clearly documents all communication with providers and patients.
• Other duties as assigned.

Benefits:

CarePoint Health is committed to the wellbeing of our valued employees, offering a wide range of voluntary benefits such as:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life and AD&D Insurance
• Short-Term Disability
• Long-Term Disability
• Paid Time Off
• Holiday Pay
• Retirement Plans
• Employee Assistance Program

About CarePoint Health:

Established in 1995, CarePoint Health is a multispecialty physician group headquartered in Denver, CO. We are physician owned, physician run and employ hundreds of providers in a variety of specialties. Our world class physicians offer exceptional, quality patient care in a variety of settings: Emergency Medicine, Pediatric Emergency Medicine, Hospital Medicine, Infectious Disease, Neurosurgery, Neurology, Wound Care and Hyperbaric Oxygen Therapy, Physical Medicine & Rehabilitation, and multiple Telehealth service lines.

Our strength is in our team. CarePoint physicians and advanced practice providers are nothing short of exceptional. We employ only the best staff to support our teams in the clinical setting. Our singular focus is to deliver the best possible care to patients in an environment that is collaborative, collegial, and fulfilling. More than colleagues, we are a family that works together, plays together, and truly values one another.
As a company, we strive to have the skill and agility to be successful in an ever-changing healthcare environment. Towards that end, we embrace changes that will make us better. We commit to be brave and proactive. We will not settle for good enough. Rather, we endeavor to be the best by empowering our providers and staff to think creatively and act boldly.

About CarePoint Neurosurgery, a division of CarePoint Health:

With nine locations in Lone Tree, Englewood, Castle Rock, Denver, Colorado Springs, Parker, Yuma, Lakewood and Lamar, Colorado, CarePoint Neurosurgery and Spine is a leading provider of specialized brain and spine treatments in Colorado.

The team of experienced surgeons provides patient-focused care, involving each patient and their family in decision-making. Their compassionate and relatable approach to patient care and education helps patients feel empowered and confident about their medical care.

CarePoint Neurosurgery and Spine focuses on motion preservation and helping patients get back to their regular activities. Using minimally invasive procedures and advanced robotic technology, including xvision™, Artemis™, Globus Medical, prodisc®, and activL®, the team provides spine surgery and brain surgery.

CarePoint Neurosurgery and Spine is committed to delivering the best possible care. Patients with back pain, spinal disorders, and neurological issues have access to state-of-the-art care. In addition to accepting most insurance plans, the staff engages with insurance providers to ensure the physicians can do what’s best for each patient.

Job Type: Full-time

Pay: $20.75 - $24.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Surgery

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Work Location: In person

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