About Care.com

Care.com is a consumer tech company with heart. We're on a mission to solve a human challenge we all face: finding great care for the ones we love. We're moms and dads and pet parents. We have parents and grandparents, so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we're applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you're all about using your talent for good, Care.com is the place for you.

Office Locations: (This is a hybrid position - 2 days per week in office)

• 555 W 18th Street, NY, NY 10011
• 816 Congress Ave, Suite 800, Austin, TX 78701
• 2 Armstrong Road Shelton, CT 06484

Position Overview:

Care.com is seeking a support specialist to provide technical and administrative support for our team of direct hire caregivers. This team provides backup childcare for Care.com's corporate clients. In this role, you will support technical challenges with our booking platform, help answer booking related inquiries, and support our caregiver supervisors with administrative assignments. This is a unique opportunity for someone who thrives in a fast pace environment, has a passion for helping support others, and is an outstanding team player

What You'll Do:

• Support our booking platform which includes helping answer questions to our caregivers, supporting partnerships with our scheduling team, and maintaining our areas of coverage
• Understand and identify opportunities for process improvement to create a best-in-class professional caregiver experience
• Be a "change champion" and helping to drive positive movement in the caregiver experience relating to bookings, availability, and our booking platform
• Help support our caregiver supervisors with administrative assignments as needed including but not limited to emails, onboarding support, caregiver compliance screening, and more.

Who You Are:

• 2+ years of administrative support
• You bring high energy that is contagious
• Proficient with Microsoft Suite (Outlook, Excel, PowerPoint, etc.)
• You have a data-driven mindset: You understand and use metrics and historical information to influence well-rounded decisions
• Proven track record of effective collaboration with cross-function teams
• Experience at a technology company is a plus

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to talent@care.com.

Company Overview:

Available in more than 20 countries, Care.com is the world's leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today's families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits. Since 2007, families have relied on Care.com's industry-leading products—from child and elder care to pet care and home care. Care.com is an IAC company (NASDAQ: IAC).

Hourly Rate Range: $17.35 to 26.03/hr.

The hourly range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com's total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).