A Support Services Administrator assists in filling open positions required to meet workload demands. This includes sourcing, screening and hiring qualified candidates. They, along with the Support Services Supervisor, are responsible for fostering excellent employee relations and morale. Additionally they assist with onboarding and new hire training responsibilities for the call center. This is a remote position and the Support Administrator will be working with virtually with both agents and other supervisory staff to ensure adequate levels of staffing across the virtual call center organization.

Support Services Administrators earn $12.00 an hour.

Hours:

Monday - Friday 7:00am MST - 5:00pm MST

25-29 Hours per week

ESSENTIAL DUTIES AND RESPONSIBILITIES

These include the following. Other duties may be assigned.

Recruitment (40%)

• Maintain the virtual recruitment and training tracker
• Ensure that offer letters are sent and received in a timely manner and that all necessary information is collected
• Perform phone screens and in-person interviews; based on a combination of workload demand and interviews, determine who will advance to the offer stage.
• Escalate any candidate (or employee) requests for accommodation to HR/Legal.

Onboarding (20%)

• Ensure that performance measures and corresponding compensation incentives are communicated to all in an easy to understand manner to help drive performance.
• On first day of employment, collect all new hire paperwork and process according to HR guidelines.
• Responsible for the accurate completion of Federal Form I-9 as the employer representative.
• Ensure onboarding is completed for all virtual agents

Orientation & Training (10%)

• Ensure all agents are enrolled in new hire training, follow up as needed to ensure new hire orientation is completed in a timely manner
• Recommend enhancements and improvements to the orientation/training presentation process.
• Partner with supervisory staff to suggest necessary updates or new training to management.
• Facilitate ongoing training initiatives to improve the overall call center performance.

Administrative/Other (10%)

• Ensure that all paperwork is completed correctly and kept up-to-date in Workday
• Answer questions from candidates and employees about recruitment, onboarding, pay, etc. and escalate to the appropriate parties.
• Review virtual employee time cards and assist with updating time cards as needed
• Collaborate with Support Services Supervisor to plan and execute events to increase employee morale and retention, with approval from call center manager.
• Ensure call center and employees are following policies, procedures and regulations as outlined by Human Resources. Escalate any legal concerns to the HR/Legal departments and partner with them on resolutions.
• Reward and recognize performance as appropriate. Appropriately and consistently address performance concerns using progressive discipline. Partner with Human Resources as needed.

REQUIRED SKILLS & QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

• 1+ years work  or higher education experience (call center and/or recruiting/HR preferred)
• Demonstrated success as a Telephone Interviewer including consistently high production and quality scores preferred.
• Past supervisory experience, either virtual or in-person, is preferred

Specialized Skills

• Able to quickly learn proprietary software and system changes/upgrades as needed.
• Microsoft Office skills particularly with Outlook, Word, Excel and PowerPoint a plus.
• Able to work varying shifts including nights and weekends.
• Able to respond calmly and effectively to upset respondents and/or employees and escalate to Human Resources as needed.

Dynata is an Equal Employment Opportunity (EEO) employer, and is committed to equal opportunity in our recruitment and selection process without regard to race, gender, age, color, religion, ancestry, disability, medical condition, national origin, sexual orientation, marital status, veteran status, genetic information, or any other characteristic protected by federal, state or local law.

Job Type: Part-time

Pay: $12.00 per hour

Schedule:

• Monday to Friday
• No nights
• No weekends

Ability to commute/relocate:

• Logan, UT: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Recruiting: 1 year (Preferred)
• Supervising: 1 year (Preferred)

Work Location: Hybrid remote in Logan, UT

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.