Supervisor, Customer Service

> Benefits are effective on day one for all full-time direct hires

> Training programs are available to help guide team members and develop new skills

> Growth Opportunities - there is immense opportunities to grow your career

> You will be part of a Global Company - our family brands are backed by Daikin Industries, Ltd.

• To supervise and oversee all the work and functions of Customer Services Representatives.
• Responsible for time & attendance of Customer Service Representatives.
• Delegate all workflow to team representatives and accountable for their goals and work performance.
• Provide feedback to Customer Service employees on performance and disciplinary actions when needed.
• Provide motivation for staff to give excellent customer service to our customers.
• Recruit for open positions in department, review resumes and interview potential candidates.
• Coach & train employees when needed.
• Participates and/or leads improvement efforts.
• Captures & compiles data relating to department.

• May provide direction amongst branch hourly personnel, specifically CSRs and Clerks
• Ensure all employees are following work processes/procedures and take the required training.
• Assist Branch Manager with branch operations.
• Support sales teams and inside account representatives as well as all branches if needed

• Experience with performance metrics, process improvement, and policy enforcement
• Ability to handle changing priorities and use good judgment in stressful situations.
• Experience with training methods
• Familiarity with Performance Management and CRM systems
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office suite.

• 5+ years with customer service and supervisory experience

• High School diploma or GED equivalent

• Must be able to perform essential responsibilities with or without reasonable accommodations.
  • Includes standing, walking, working at desk and at store customer counter

The Company provides equal employment opportunity to all employees and applicants regardless of a person’s race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.