JOB DESCRIPTION

The Supervisor Producer Compensation will be responsible for supervising day-to-day operations of the producer compensation department including producer record and relationship management, compensation calculations and reconciliation, payments, general ledger account reconciliation and posting of broker expense and licensing fees and reporting. The supervisor will ensure that the company producer compensation are accurate and in compliance with state and federal regulations and internal policies and procedures. The supervisor will track, review and report on monthly key performance metrics, provide backup support and participate in developing and testing system maintenance and enhancements. The supervisor will train, coach and develop staff, evaluate performance and establish annual goals and objectives.

RESPONSIBILITIES

• Oversees and supervises the daily activities of the producer compensation staff including reviewing and approving employee work products and analyzing group workloads. Supervises staff to ensure work is completed in a timely and accurate manner and supervises the workflows to minimize overtime requirements.
• Manages and develops producer compensation staff to achieve departmental objectives including determining staffing needs, setting goals, interviewing, selecting, coaching and evaluating the performance of all direct reports.
• Ensures staff is trained and works with leads or department trainer to develop written training materials and desk level procedures as it relates to producer compensation and ensures that documentation is current.
• Improves and enhances the producer record and relationship management and compensation processes to achieve costs savings opportunities.
• Facilitates resolution of escalated producer record or compensation problems or issues.
• Acts as a liaison with other departments to ensure efficient flow of information and prepares presentations to communicate processes.
• Develop and maintain relationships with enterprise departments and serve as subject matter expert for all related inquiries.
• Assists with DOI and external/internal audit requests by compiling and validating information.
• Prepares and reviews daily and monthly production reports. Prepares ad-hoc management reports.
• Participates in system maintenance and upgrade testing.

QUALIFICATIONS

• 5+ years of experience.
• 5+ years of experience in commissions and/or accounting preferred.
• Bachelor's degree in Business Administration with emphasis in Accounting or Finance required.
• 2+ years of supervisory experience preferred.
• Proven commitment to excellence in customer services.
• Strong attention to detail and accuracy.
• Advanced analytical, problem solving and reasoning skills with the ability to formulate and communicate recommendations for improvement.
• Proficient in Microsoft applications such as: Excel (Intermediate), Word, Outlook, PowerPoint, SharePoint, Teams.
• Ability to prioritize work, follow-up on commitments on a timely basis, work under pressure and adhere to deadlines.
• Ability to work independently while having strong teaming skills.
• Ability to communicate professionally, clearly and effectively with producers, management, staff and other business partners.
• Knowledge and application of English grammar including composition, editing and proofreading skills.
• Knowledge of policies, procedures and guidelines.
• Ability to maintain confidentiality.
• Knowledge and understanding of end to end process: producer licensing, credentialing, appointments and compensation.
• Knowledge of accounts receivable, accounts payable and general ledger processes and procedures.

Base Pay Information

The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity. $70,000 - $146,600

ADDITIONAL INFORMATION

Rewards to make you smile! We don't just want to make our customers happy - we want to give our employees a reason to smile, too. Delta Dental's comprehensive benefits package includes:

• Generous paid time off plus 12 holidays and your birthday off!
• Low-cost premium medical insurance options
• 100% paid dental and vision insurance
• Generous 401(k) matching and flat contribution
• Social responsibility and volunteer opportunities, including 16 paid volunteer hours annually
• Employee LiveWell program, focusing on overall employee well-being
• Fertility and diabetes benefits
• Employee discount program: AT&T/Verizon, entertainment, travel, and more!
• Culture of learning: career development and tuition reimbursement
• Career growth: we love promoting from within

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

#LI-Hybrid

ABOUT THE TEAM

At Delta Dental, our success is only as strong as the people who execute it! We take enormous pride in being the nation's most recognized and widely-used provider of dental insurance - and we've come this far by living our core values of innovation, excellence, service and trust. Our vision is to motivate and empower every employee so that we're all inspired to take exceptional care of our customers, providers and ourselves. We believe in integrity, accountability, collaboration, and giving every employee equitable opportunity for their voice to be heard and development to be fostered.

If you're excited about the prospect of transforming the future of health care and growing in your career, join our smile revolution!

To see some of the smiling faces behind Delta Dental and to learn more about what our values and culture look like in action, connect with us on social media: Delta Dental Ins. on Facebook and Instagram, #LifeatDDins on Facebook and Instagram, Delta Dental Ins. on Twitter and Delta Dental Ins. on LinkedIn.

We are part of the Delta Dental Plans Association, a network of companies that provides dental coverage to 74 million people in the U.S. Delta Dental of California, Delta Dental of New York, Inc., Delta Dental of Pennsylvania and Delta Dental Insurance Company, together with our affiliate companies, form one of the nation's largest dental benefits delivery systems, covering 33 million enrollees. All of our companies are members, or affiliates of members, of the Delta Dental Plans Association, a network of 39 Delta Dental companies throughout the country.

Delta Dental is an equal opportunity employer. We are committed to building and maintaining a diverse and inclusive workplace for all employees. Applicants will not be discriminated against because of race, color, religion, creed, national origin, ancestry, citizenship status, sex (including pregnancy), sexual orientation, gender or identity expression, age, disability, marital status, medical status, veteran status or any other status protected under federal, state, or local law. In addition to federal law requirements, Delta Dental complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, North Dakota, Nebraska, Hawaii, Oklahoma, Vermont, Maine, West Virginia, New Hampshire, Wyoming, Puerto Rico or other US Territories at this time.

Proof of eligibility to work in the United States must be provided if selected for hire.

Delta Dental* has enacted a COVID-19 vaccination policy to protect all employees and the communities we serve due to the ongoing impacts of the COVID-19 pandemic. Accordingly, we require all employees to be fully vaccinated for COVID-19. Are you able to comply with our policy of being fully vaccinated by your start date if an offer is made or have a medical or sincerely held religious exemption for receiving a COVID-19 vaccine? Failure to comply with our policy and submit proof of compliance or receive approval for a valid medical or sincerely held religious belief exemption prior to your start date will nullify any offer of employment extended to you.

• Delta Dental includes: Delta Dental of California, Delta Dental Insurance Company, Delta Dental of Pennsylvania, and Delta Dental of New York