This position has the ability to work hybrid, upon completion of training. This position will have regular travel to all WCCU office locations. In order to be considered for this position, you MUST apply on Paylocity at the following link: https://recruiting.paylocity.com/recruiting/jobs/All/b9944418-e383-4000-853f-3d5b60a36394/Westby-Coop-Credit-Union.

The Staff Development Coordinator will research, recommend, develop, and implement educational courses and quality improvement efforts geared toward communication, improving organizational productivity, and employee engagement throughout the credit union. Primary emphasis is in the areas of new employee onboarding, safety & security, leadership training along with regulatory training for all credit union team members.

Essential Duties and Responsibilities:

• Develop and implement in-house training programs based on identified needs. Define training objectives for the programs. Research and obtain needed materials and supplies for each training session.
• Lead administration of the on-line learning program for all credit union team members. Establish course assignments, communicate with learners, work with supervisors in course development.
• Maintain current knowledge of credit union regulations along with up & coming trends and new developments in training practices.
• Take a lead role in new employee on-boarding.
• Confer and work with supervisors to develop, maintain, and initiate comprehensive employee training programs, which will include new employee training, compliance with regulations, employee development, and changes in policies, procedures, products, regulations, technologies, etc.
• Develop and update credit union training manuals & materials, job aids, reference library, testing and evaluation procedures, multimedia visual aids, and other educational materials.
• Research, develop, and implement leadership & supervisory management training programs.
• Research and assist in contracting outside consultants to provide in-house training programs.
• Provide continuing education to staff regarding safety and security.
• May conduct a credit union needs analyses to identify areas requiring developmental training.
• Coordinate training sessions on credit union related topics for members and/or the general public.
• In cooperation with the employee’s supervisor and the Human Resource Director, develop and implement career path programs for employees and continually evaluate the effectiveness of the programs.
• Formulate training policies, programs, and schedules. Screen, test, and recommend employees for training programs, as needed. Conduct follow-up assessments to determine additional training needs.
• Assist in planning and implementing a cross-training program for each department, maximizing utilization of credit union personnel during periods of change in volumes of workloads.
• Maintain orderly files on each training session with attention to complete and accurate detailing of attendance and all problems or correspondence.
• Compile and analyze data necessary to help Human Resources Director develop and monitor the training budget.
• Support and maintain the employee engagement programs and initiatives that support WCCU’s organizational goals and culture.
• Participate in meeting and seminars to obtain information useful for designing effective training programs and integrate information into programs.
• May assist in the coordination of employee attendance at outside training programs.
• Explain Credit Union services and fees to members as needed.
• The Staff Development Coordinator helps to ensure a high level of quality service to members and supports the sales and service culture established by the credit union.
• Perform other job-related duties as may be necessary to carry out the responsibilities of this position.

Work Relationships and Scope: Reports directly to the Staff Development Supervisor. Has direct contact with most staff members and some WCCU members. Due to the nature of the position, will work with almost all employees at WCCU on a regular basis.

Performance Standards:

• Possess ability to gain the trust and respect of management and employees. Must exhibit excellent interpersonal skills in communicating orally and must write clearly, concisely and accurately. Also must develop and maintain positive working relationships with co-workers. Must deliver customized and well-developed training and orientation programs.
• Maintain the integrity of confidential information and follow all guidelines on confidentiality.
• Have a strong desire to learn and enhance job growth through continuing education, as required or necessary.
• Have the ability to provide significant direct service to staff members and thoroughly understand relevant parameters and the processes involved in choosing a proper course of action.
• Promote quality, accuracy, timeliness, reliability, and thoroughness of work performed.
• Be organized and able to prioritize tasks to ensure timely completion.
• Be punctual, flexible and reliable.
• Demonstrate leadership and act as a role model for other employees to follow.
• Adhere to applicable general Credit Union policies and procedures.
• Demonstrate continuously a positive, helpful, friendly attitude.
• Maintain a neat and orderly work area and ensure that all confidential records are properly secured.

Knowledge, Skills and Education Required:

Education/Training:

• Knowledge of effective training practices required.
• Three to five years work experience training and/or public speaking required.
• Advanced coursework in communications, public relations, human resources, training, or a related field preferred.
• Extensive knowledge of credit union industry, terminology (including acronyms), positions and responsibilities helpful.

Performance Skills:

• Professional, well-developed communication and presentation skills necessary for providing training to new and current employees.
• Professional, well-developed interpersonal skills essential for projecting a positive image as a representative of the Credit Union.
• Ability to work with a wide range of personalities in a courteous, effective, and efficient manner.
• Ability to attend to numerous details, with frequent interruptions, while maintaining courteous, accurate and timely relationships with a variety of individuals.
• Knowledge of computer operations and ability to operate equipment necessary for communication, recordkeeping, and program presentations. .
• Knowledge and ability to apply current financial service industry standards, laws, and regulations.
• Ability to communicate clearly and concisely, to present ideas and to report facts and technical information.
• Ability to read and interpret documents such as regulatory instructions, policy and procedure manuals, and task documentation.
• Ability to perform necessary mathematical computations with the aid of a calculator.
• Ability to travel to other branch locations as necessary.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Westby, WI 54667

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