Sr Gr Ops Insights & Design Consultant Job at Southwest Airlines
Department: Ground Operations
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The S enior Ground Operations Insights and Design Consult supports our Purpose by managing the strategy a nd development of highly visible projects that affect font-line Employees. This role will work with Teams in Innovation, Technology, and Ground Operations to create innovative solutions that are efficient and effective to drive the future of Southwest’s initiatives . The Senior Ground Operations Insight and Design Consultant is detail-oriented and enjoys working in a dynamic environment where they’ll own the full life cycle for a variety of projects.
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
Additional details:
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the C ompany.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Set the vision and associated work streams that influence and contribute to the development of the Ground Operations’ roadmap; incorporating quantitative and qualitative insights that identify operational gaps, assess the implications of emerging industry trends, and explore the application of non-industry capabilities to pioneer solutions that drive success in reaching our vision
Be the driver of internal and external teams (Ground Operations, Operational Performance, Customer Experience, Technology, etc.) to consolidate different viewpoints, devise a strategy, and develop a plan with tangible milestones via an emphasis on front line engagement, prototype development, and subsequent iterative testing and design to influence system-wide deployment
Challenge the status quo while seeking alignment with other functional teams in a manner that may allow implementation of short-term solutions while elaborating on long term, ideal state strategy
Display expert level depth of operational understanding and knowledge around Employee roles and responsibilities
Design and champion new innovative solutions that empower frontline Employees and bring clarity to challenging situations within the operation
Lead the development of frameworks for analyzing unique, complex, and/or ambiguous challenges while anticipating risks and defining opportunities to achieve Ground Operations’ vision
Align Executives via the creation and delivery, of expert level communications/presentations that summarize difficult and complex topics into easily understandable storylines
Organize, structure, and lead service research, test, and design sessions using a variety of tools/techniques that allow participants to validate service components and define detailed requirements
Create, maintain, and assist the Team in the use of project and product frameworks that maintain organized and well communicated plans across blended teams within operations, commercial, and technology groups
Foster a collaborative relationship with partner teams and be established as a thought leader within the broader Operations space in a manner that inspires action and casts a shared vision of change
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Skilled and persuasive communicator who can effectively manage relationships internally and externally
Skilled in demonstrating initiative, entrepreneurialism, and creativity
Skilled in using business intelligence tools such as SQL or Tableau
Ability to take ownership and accountability
Ability to make decisions in an ambiguous environment
Ability to lead on projects and serve as a subject matter expert
Ability to work successfully under pressure while performing multiple concurrent tasks with frequent interruptions
Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
Demonstrated ability to analyze and interpret data, develop insights, and modify approach required
Ability to communicate effectively with individuals and groups
Demonstrated preparedness to take a position when rewards outweigh the risk
Education
Required: High School Diploma or GED
Experience
Expert-level experience, expansive and far-reaching knowledge in:
Consulting, corporate strategy, technology, product, or service design
Meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management
Technical acumen and expertise in designing, building, and executing prototyping of applications, processes, and services
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to be or remain stationary in a forward and downward position
Must be able to remain in a stationary seated position for under 50% of the time
Must be able to remain in a stationary upright position for under 50% of the time
Ability to traverse from one location to another (does not include travel to/from work)
•
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
As a Senior Ground Operations Insights and Design Consultant, you can expect:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *
Explore more Benefits you’ll love: swa.is/benefits
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The S enior Ground Operations Insights and Design Consult supports our Purpose by managing the strategy a nd development of highly visible projects that affect font-line Employees. This role will work with Teams in Innovation, Technology, and Ground Operations to create innovative solutions that are efficient and effective to drive the future of Southwest’s initiatives . The Senior Ground Operations Insight and Design Consultant is detail-oriented and enjoys working in a dynamic environment where they’ll own the full life cycle for a variety of projects.
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
Additional details:
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
The culture of Southwest Airlines means we embrace a flexible workplace and value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. This role is a hybrid position based out of our Corporate Campus in Dallas, TX, which requires Employees to work onsite on our Corporate Campus at least three days a week. The Department designates the specific three days of the week Employees must work on-site.
For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the C ompany.
Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Set the vision and associated work streams that influence and contribute to the development of the Ground Operations’ roadmap; incorporating quantitative and qualitative insights that identify operational gaps, assess the implications of emerging industry trends, and explore the application of non-industry capabilities to pioneer solutions that drive success in reaching our vision
Be the driver of internal and external teams (Ground Operations, Operational Performance, Customer Experience, Technology, etc.) to consolidate different viewpoints, devise a strategy, and develop a plan with tangible milestones via an emphasis on front line engagement, prototype development, and subsequent iterative testing and design to influence system-wide deployment
Challenge the status quo while seeking alignment with other functional teams in a manner that may allow implementation of short-term solutions while elaborating on long term, ideal state strategy
Display expert level depth of operational understanding and knowledge around Employee roles and responsibilities
Design and champion new innovative solutions that empower frontline Employees and bring clarity to challenging situations within the operation
Lead the development of frameworks for analyzing unique, complex, and/or ambiguous challenges while anticipating risks and defining opportunities to achieve Ground Operations’ vision
Align Executives via the creation and delivery, of expert level communications/presentations that summarize difficult and complex topics into easily understandable storylines
Organize, structure, and lead service research, test, and design sessions using a variety of tools/techniques that allow participants to validate service components and define detailed requirements
Create, maintain, and assist the Team in the use of project and product frameworks that maintain organized and well communicated plans across blended teams within operations, commercial, and technology groups
Foster a collaborative relationship with partner teams and be established as a thought leader within the broader Operations space in a manner that inspires action and casts a shared vision of change
May perform other job duties as directed by Employee’s Leaders
Knowledge, Skills and Abilities
Skilled and persuasive communicator who can effectively manage relationships internally and externally
Skilled in demonstrating initiative, entrepreneurialism, and creativity
Skilled in using business intelligence tools such as SQL or Tableau
Ability to take ownership and accountability
Ability to make decisions in an ambiguous environment
Ability to lead on projects and serve as a subject matter expert
Ability to work successfully under pressure while performing multiple concurrent tasks with frequent interruptions
Ability to assume a high level of responsibility and to provide direction in a cross-functional, team-oriented environment
Demonstrated ability to analyze and interpret data, develop insights, and modify approach required
Ability to communicate effectively with individuals and groups
Demonstrated preparedness to take a position when rewards outweigh the risk
Education
Required: High School Diploma or GED
Experience
Expert-level experience, expansive and far-reaching knowledge in:
Consulting, corporate strategy, technology, product, or service design
Meeting and workshop development and management, deck writing, storyboarding, inductive/deductive reasoning, interviewing, issue analysis, data analysis, process design, and change management
Technical acumen and expertise in designing, building, and executing prototyping of applications, processes, and services
Licensing/Certification
N/A
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to be or remain stationary in a forward and downward position
Must be able to remain in a stationary seated position for under 50% of the time
Must be able to remain in a stationary upright position for under 50% of the time
Ability to traverse from one location to another (does not include travel to/from work)
•
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have the authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines
As a Senior Ground Operations Insights and Design Consultant, you can expect:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.
Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*
Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *
Explore more Benefits you’ll love: swa.is/benefits
- 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.