WHAT YOU WILL BE DOING

The Sr. Associate, Business Analysis, is primarily responsible for working with the Dealer Management team to pull together a comprehensive view of dealer performance. The incumbent manages/assists with aggregating dealer profiles, dealer performance, and dealer quality/fraud extracts. S/he works with colleagues in 2LOD, BI, Ops Strategy and Sales to complete and aggregate a full dealer profile and provides input and best practice information.

Oversees, develops and analyzes practices related to dealer management performance. Analyze our internal records to understand a dealer’s history with us to build out a profile and ultimately a recommendation aligned with our dealer strategy. Run periodic analysis to identify outlier dealer behavior to bring in dealers for review. Develops and deploys standardized dealer management tools and templates to ensure reviews are completed consistently and with comprehensive information.

Job Function: Business Analysis

Works as a strategic partner with business leaders, Sales, 2LOD partners and others to help facilitate data driven solutions. Through analysis and collaboration with business partners, creates standardized templates of dealer management performance. Partners closely with the BI team to create data visualization dealer views and summaries

Summary of Responsibilities:

The Sr. Associate, Business Analysis, is primarily responsible for working with the Dealer Management team to aggregate dealer information across a number of dimensions. The incumbent manages/assists with pulling together an aggregate profile of dealer performance, dealer quality and fraud experience. S/he works with colleagues in 2LOD, BI, Ops Strategy and Sales to complete and aggregate a full dealer profile and provides input and best practice
information.

Essential Functions:

• Aggregates dealer data across a number of repositories including fraud, collections, dealer quality, performance, and complaints

• Develops and maintains key dealer metrics through data extraction and manipulation.

• Maintains detailed tracking of dealer files for updates.

• Develops, optimizes, and maintains queries in MS SQL Server Management Studio 2008/2012

• Creates advanced reporting and analysis through Microsoft SQL Server report Builder.

• Gathers pertinent data and performs regression and other statistical analyses to help identify meaningful data relationships, Key Performance Indicators, and Key Risk Indicators.

• Performs quality checks and provides in-depth data analysis reports to analyze key business issues, and system defects.

• Analyzes current processes to determine gaps and areas for possible enhancements.

• Analyzes anomalies and create an action plan for dealer data remediation.

• Creates ad-hoc analysis in order to analyze key business issues.

• Troubleshoots and escalates issues and/or process gaps.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

Bachelor's Degree or equivalent work experience

Work Experience: 9-12 years ; Experience in Change Management with significant direct business analysis experience in financial services.

• 9-12 years Experience in mathematics / statistics / computer science / accounting or related.

• 9-12 years Experience modeling complex datasets in order to resolve an outstanding problem.

• 9-12 years Experience researching complex problems and arriving at a viable solution.

• 9-12 years Exposure to basic Financial Services and Dealer Management concepts.

Skills & Abilities:

• Capacity for advanced problem solving and critical thinking.

• Demonstrated knowledge in Microsoft Excel, including but not limited to data transformation, functions/expressions, Macros.

• Proficient in MS Office applications.

• Proficient in SQL, Tableau, Python, R & SAS.

• Familiarity with business cycles, both fiscal and calendar.

• Strong logical thinking, problem solving and decision making skills.

• Highly analytical with strong attention to detail.

• Experience creating Tableau dashboards.

• Self-directed and able to flourish in a fast-paced environment

• Excellent written and oral communications.

Diversity & EEO Statements: At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions: Frequent Minimal physical effort such as sitting, standing and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting up to fifty pounds, able to bend, kneel, climb ladders.

Employer Rights: Employer Rights: This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason.

Primary Location: Dallas, TX, Dallas

Other Locations: Texas-Dallas

Organization: Santander Consumer USA Inc.