Specialist, Workforce Management Job at Caleres Inc.
Overview:
People who believe remarkable things are possible and will not stop striving for them.
We are seeking someone to join our Consumer Care team in St. Louis as a Specialist, Workforce Management. In this role, you will provide efficient and accurate administration of hourly associates for payroll and attendance. You will also develop Workforce training materials and effective presentation for new hire training. Our Consumer Care team is highly collaborative, and you will interact with various levels of management and associates to assure staffing schedule provides a strategic balance of available resources between skilled teams to achieve service level goals at lowest cost.
Responsibilities:
Benefits you’ll enjoy:
Qualifications:
Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.
We are Caleres, a global footwear company with brands that fit people’s lives. We are ferocious about fit and living our mission of inspiring people to feel great…feet first! We seek people who share our values and our ferocity for fit. People passionate about their work. People who hold themselves and others accountable. People who think a multibillion-dollar company should be as creative as a start-up. People driven by an insatiable curiosity. People who care about being the best, among the best.
People who believe remarkable things are possible and will not stop striving for them.
We are seeking someone to join our Consumer Care team in St. Louis as a Specialist, Workforce Management. In this role, you will provide efficient and accurate administration of hourly associates for payroll and attendance. You will also develop Workforce training materials and effective presentation for new hire training. Our Consumer Care team is highly collaborative, and you will interact with various levels of management and associates to assure staffing schedule provides a strategic balance of available resources between skilled teams to achieve service level goals at lowest cost.
Responsibilities:
As a Specialist, Workforce Management, you will:
- Create, maintain, and deliver call center reports for payroll/attendance
- Provide new hire attendance, time off, payroll, and adherence policy training
- Communicate attendance issues on daily basis to management
- Partner with Operations Analyst on summary reports and creation of new reports
- Produce documentation (Contact Center log) of issues with contact center applications for adherence to expectations and adjustments
- Perform intraday monitoring for all groups and queues and reforecast as needed
Benefits you’ll enjoy:
- 30% shoe discount
- Career development and growth opportunities
- Education assistance
- Relaxed dress code
- Medical, vision and dental benefits on Day One
- 401(k) and company matching
Qualifications:
We seek people with these qualifications:
- College Degree preferred
- 3+ years Contact Center experience
- Retail or seasonal business experience preferred
- Workforce Management systems preferred
- Intermediate Excel, Word, and Outlook
Caleres is an Equal Opportunity Employer by choice. We believe our company should be as diverse as the consumers we serve. We seek and engage talented individuals from all backgrounds, ethnicities, genders, lifestyles, and belief systems.
Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.