At Aylo Health (formerly Eagles Landing Health), we work together to enrich the health and well-being of every life we touch. Our mission is to make quality healthcare simple and convenient. Because healthy people can do amazing things!

We offer a work environment that values the creation of lifelong relationships, while also providing opportunities for growth and career development. We strive to care for each other with the same passion with which we care for our patients. Aylo Health offers competitive pay to team members who provide high-quality care, while delivering an exceptional patient experience.

All candidates are eligible to work from home after meeting performance expectation requirements. Candidates must report to the McDonough, GA business office until performance expectations have been met.

JOB SUMMARY:

The Certified Medical Assistant or Licensed Practical Nurse assigned to our high-volume call center is responsible for managing assigned calls to ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers' direction.

ESSENTIAL FUNCTIONS:

• Receive and process e-prescription request from the pharmacy
• Call-in and submit patient medication to pharmacy as instructed by provider
• Check voice mailbox timely to respond to patient inquiries
• Contact insurance companies to receive prior authorization for medication
• Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity
• Answers patient inquiries regarding general medical questions
• Obtain necessary personal and clinical information from patients
• Accurately document telephone encounters with patients
• Receive test results from providers through telephone encounters
• Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record
• Transfer patient calls to appropriate personnel for further assistance, as needed
• Performs other duties as assigned

QUALIFICATIONS REQUIRED:

• Bi-lingual (English and Spanish)
• High School graduate or equivalent education
• Completion of an accredited Medical Assistant or Licensed Practical Nurse Program with a current Medical Assistant or Licensed Practical Nurse Certification/Registration
• 3+ years' work experience in a clinical private practice setting with EMR experience
• Must be able to work quickly and efficiently to handle high call volume
• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks
• Professional verbal and written communication skills
• Ability to work independently or with a team
• Must be able to report to work as scheduled without delay; to include one rotating evening shift until 7pm
• Professional appearance and positive attitude

We offer our employees a comprehensive benefits package that includes:

• Medical insurance with prescription drug coverage
• Dental insurance
• Vision insurance
• Company-paid child care
• Company-paid basic life insurance
• 401(k) with company match
• Dependent Care Flexible Spending Account
• Healthcare Flexible Spending Account
• Paid time off

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Aylo Health is an Equal Opportunity Employer