Spa Manager Job at Hand & Stone - NC Triangle Region

Hand & Stone - NC Triangle Region Wilmington, NC 28405

$40,000 - $60,000 a year
Are you a sales leader looking for a new opportunity? Hand & Stone Massage and Facial Spa in Wilmington, NC is searching for a Spa Manager with an enthusiastic attitude who knows how to grow sales and deliver exceptional customer service. Do you love helping your team members grow and reach their full potential, while also making sure customers are happy? This job could be just what you're looking for!
The primary responsibilities and duties of this role include, but are not limited to the following:
  • Develop and execute strategic plans to grow spa revenue through spa membership sales, service bookings and enhancements, gift card sales, and retail product sales
  • Lead a team of service professionals while balancing coaching and mentoring with high standards of accountability and exceptional custoer service
  • Manage the day-to-day operations of the spa, along with specific assigned responsibilities
  • Recruit, develop, and retain team members
  • Grassroots marketing in local community
The primary Qualifications for this role include, but are not limited to the following:
  • Self-starter who can work both individually and collaboratively
  • Passion for sales and customer service
  • Minimum of two years of sales and customer service experience, preferably in a spa, fitness, retail, or hospitality environment
  • Technological proficiency
  • Exceptional critical thinking and conflict resolution skills
  • Ability to work a flexible schedule, including days, evenings, weekends, and holidays
  • Highly developed training and coaching skills
  • Excellent verbal and written communication skills
Our benefits include the following:
  • Salary plus bonus
  • PTO (Paid Time Off)
  • Complimentary spa services
  • Flexible schedules
  • Professional and safe work environment
  • Access to affordable healthcare plans
  • Employee discounts
  • Employee referral bonus
  • Relocation expense reimbursement for the right candidate
We provide equal employment opportunities to all applicants regardless of their race, color, religion, gender, sexual orientation, marital status, national origin, age, or any other protected class under federal, state, or local law.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.




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