Durham County Government employs approximately 1,900 employees that work towards providing needed services throughout the community. With a wide array of services, Durham County Government is at the heart of a rapidly growing and diverse area offering residents, employees and visitors exciting opportunities to live, work, grow and play.

RESPONSIBLITIES

Social Services Aging & Adult Services Crisis Services provides short term financial assist to families in Durham County who meet County & State Program policy for rental & utlitity assistance. Conducts comprehensive assessments of families financial crisis to provide support services & make the appropriate referrals to internal & external partners while ensure clients ability to remain in their homes safely & they are healthy. Prepares reports & approval notice. Make pledges to utlitlty vendors & landlords, follow up on payments, provide financial counseling, assist family with budget preparation & make recommendations for other services & completed any related task. Ability to use best practice strategies and professional judgement in complex situations are essential. Must have knowledge of strong work ethics, excellent customer service skills & the ability to adapt to change.

KNOWLEDGE SKILLS AND ABILITIES:

• 
  Thorough knowledge of social work principles, techniques and practices and their applications to complex casework.
• Thorough knowledge of policies and procedures as evidenced by the ability to cite County Crisis Policy & State Energy Policy.
• Knowledge of individual and group behavior, family dynamics, and medical, behavioral and/or psychosocial problems to make referrals..
• Considerable knowledge of governmental and private organizations and resources in the community.
• Ability to interact and motivate a resistant involuntary client population and the public who may not agree rules or policies of the process or the programs.
• Ability to prepare documentation such as written reportst, case records.
• Ability to establish a supportive relationship and involve families in the initial assessment for services.
• Ability to quickly assess the risks and safety of the client & their environment.
• Ability to employ expert negotiation skills in the most complex cases.
• Ability to analyze tense family situations and make decisions about type of assistance available.
• Ability to communicate effectively and establish supportive client relationships.

MINIMUM REQUIREMENTS

Bachelor's degree in social work from an appropriately accredited institution; bachelor's degree in a human services field from an appropriately accredited institution and one year of directly related experience; bachelor's degree from an appropriately accredited institution and two years directly related experience; or an equivalent combination of education and experience

For additional work that could be performed in the job classification please review the follow link NC 04012

Durham County Government is an Equal Opportunity Employer