Job Title: Site Maintenance Manager

Accountable to: The Site Maintenance Manager reports directly to the Site Operations Manager. In the absence of immediate supervisor, Employee would contact the Director, Customer Service.

Job Summary:

• Manage a team to provide first-class maintenance; support our client in the operation and maintenance of automated storage and retrieval systems, and storage and picking systems, as installed at our customers location

• Reporting to the Resident Business Manager, the Site Maintenance Manager will be eager and determined to succeed, through leadership with regards to responsiveness and service for the Customer

• Create a safety culture in all activities undertaken by you and your site team

Essential Functions and Responsibilities:

This position requires a wide range of responsibilities including, but not limited to, the following:

• Provide excellent customer service to strengthen our client's reputation

• Provide value that our customer can see and understand

• Gain a positive reputation by providing a rapid and effective support

• Manage site budgets and associated commercial activities

• Oversee tasks by developing team skillsets to ensure delivery of defined Service Level Agreements (SLA)

• Oversee, as an on-site representative, all system improvements and installations

• Oversee all training requirements, both technical and regulatory

• Mentor, coach, teach and develop on-site staff and resources

• Increase the scope and efficiency of our client's support solutions

• Be an effective manager focused on team development

• Provide guidance to your team to work against timeframes to complete reactive repairs

• Interact with the on-site and off-site management keeping them informed of local issues and successes and addressing all concerns in a professional manner

• Provide ultimate accountability for the Health & Safety considerations with regard to the assigned tasks and carry out risk assessments

• Provide monthly summary and detailed reports covering commercial and technical activities

• Improve the service level and optimize resource utilization through adoption of industry best-practices

• Manage through direct reports the provision of quality support and maintenance services of all live information systems

• Plan and implement system security policy

• Manage through direct reports the daily activities of all personnel

• Appreciate and value cultural diversity

• Promote alignment of Material Handling Equipment (MHE) maintenance objectives

• Resolve any resourcing issues beyond the Resident Site Manager’s control or responsibilities

• Champion internal Maintenance Team review meetings

• Manage process improvements to ensure that the delivery of services increases customer satisfaction

• Ensure that the Maintenance Team maintains an excellent level of customer satisfaction while providing reasonable level of commercial return

• Develop and manage maintenance budgets and cost projections

• Provide management of the supply chain and, in particular, ensure the cultural alignment of sub-suppliers

• Provided leadership in the management of maintenance interfacing with Knapp’s nominated supplier(s) and sub-supplier(s)

• Ensure that every team member fully understands the commercial implications of any decision they make

• Accountable for Quality, Health, and Safety within the maintenance scope

• Monitor and update the MHE risk register

• Continually assess and fulfil the supplier's resource requirements

• Responsible for the production and maintenance of the MHE Planned Preventative Maintenance (PPM) work schedules

• Assist with the identification and monitoring of the MHE Maintenance Team’s interfaces

• Liaise with the Customer’s Operations Shift Managers & supplier's First Line Managers to ensure a safe and an efficient management of the MHE scope of work

• Assess and report MHE progress and attendance at the meetings

• Assist the MHE Quality Assurance (QA) and HSE adviser with verifying adherence to all relevant standards and procedures

• Approve revised MHE documents, drawings and correspondence prior to their issue

• Manage MHE and the Maintenance Cost Plan (MCP)

• Monitor progress of associated sub-suppliers

• Ensure timely supply of the MHE maintenance hardware

• Assist with MHE Quality, Health, and Safety within the MHE maintenance scope

• Continue the MHE Health and Safety File

• Accountable for the ultimate correctness and proper allocation of all spares inventory

• Serve as the custodian of the site escalation and grievance procedures related to the MHE maintenance scope

• Participate in work-related performance training and individual improvement programs

• Perform other duties as required that are commensurate with the role

• Responsible for responding to and addressing emergency calls

Working Conditions and Environment:

• Authorization to work in the U.S.

• Passport or ability to obtain passport

• Work on weekends and/or overtime as required

• Professional office etiquette is required at all times

• Occasional travel required

• Physical requirements may include:

o sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, and reading

Reliable Source Talent DBA RST provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 5 years

Schedule:

• Day shift
• Monday to Friday
• Overtime

Work setting:

• In-person

Ability to commute/relocate:

• Joliet, IL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Industrial maintenance: 10 years (Required)
• Maintenance management: 5 years (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location

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