Position: Service Technician
Location: Albuquerque, NM
Brand: Laron Air
Segment: Air Supply Group

Founded in June 1975, Laron is a leading service provider of mechanical and electric motor repair, fabrication, engineering, field service, installation, machining and predictive maintenance. The company's headquarters in Kingman, Arizona, houses large-scale machining, fabrication and repair capabilities. The company has repair facilities in Phoenix, Arizona, and Salt Lake City, Utah, and it maintains a sales and field service office in Tucson, Arizona. Since its founding, the company has grown to be a leading service provider, supporting the mining, manufacturing, power generation, gas transmission and construction industries.

The role of the Service Technician is to achieve excellent customer service results consistent with the corporate mission "to dominate every market in which we choose to do business". Establish an appropriate sense of urgency and a "winning attitude".

Position responsibilities include but are not limited to the following:

• Supports a strong, team-based culture that aligns with investment in our people, taking care of our customers and achievement of core expectations.
• Must be able to resolve both personnel and customers issues promptly and effectively.
• Successfully executes all action plans and strategies to achieve the desired outcome.
• Possesses a strong business acumen to make sound decisions pertaining to the needs of the business including all aspects of P&L and safety.
• Calling on existing customers to follow up on recent service or installation.
• Review and approve service agreements to be presented to our customers.
• Collaborate with your team on expanded jobs, including those involving the sales team.
• Resolve customer service issues involving the service department.
• Planning for the hiring, training, and advancement of all service personnel within the region.
• Work with the inside support team to ensure efficient scheduling of the technicians.
• Ensures that all service-related business is processed daily in accordance with set expectations.
• Work with the inside service support team to ensure customer orders are entered and processed correctly and efficiently.
• Other duties may be assigned.

At OTC Industrial Technologies, we believe that our employees are our greatest strength. Through investment in our people and growth from within, we believe in providing you with a wide variety of opportunities to accelerate your career potential as you help us drive change to move our business forward.

For over 60 years, employing and developing the best-in-class talent has been at the forefront of our success. By coupling our teams' hands-on experience with a wide range of products from top vendors, we provide customers with the best quality products and technical application expertise and services at the lowest possible costs.

Working with OTC Industrial Technologies is perfect for purpose driven individuals who are motivated to be part of an exciting transformational company.

Perks of Working with OTC Industrial Technologies:
As part of the OTC family, you'll enjoy competitive compensation and a comprehensive benefits package that includes medical, dental, and vision care coverage and a 401(k) savings plan - Additionally, we offer paid time off, short-and long-term disability coverage, life insurance, tuition assistance, and Employee Assistance Program. You'll also experience exciting opportunities for professional and personal growth and recognition.