MEPPI is looking for a Service Product Manager to manage, lead and develop the service portfolios for the Service Center of Excellence. In this role you will lead the development and implementation of short-term and long-term Services portfolio strategies as well as identify priority service offerings and develop plans for achieving a complete portfolio vision.

• Research and analyze new opportunities for service offerings and compile requirements for services program development initiatives.
• Identify and establish relationships with customers to better understand their needs and recommend new and expanded service offerings designed to meet those needs.
• Continually monitor the Services portfolio to identify gaps and overlaps to make recommendations and refinements to the service offerings.
• Lead project teams to plan, develop, launch and promote new service program offerings.
• Gather, utilize and distribute market intelligence, competitive analytics, sales feedback and customer feedback. Perform market research to benchmark competitor capabilities, products and pricing.
• Assess future technology that can be applied to differentiate the service program offerings.
• Research and recommend tools and process capabilities that support increased customer satisfaction, digitalization and operational efficiency improvement.
• Identify, develop and manage a portfolio of strategic supplier agreements and relationships for new and existing programs.
• Lead the build-out of services marketing tools while collaborating with Divisions on their specific marketing needs.
• Consult, coach and provide services subject matter expertise to Divisions. Support the training of sales and services personnel.
• Further the goals and positive, professional image of the Division by conducting business with outside contacts and other MEPPI divisions in a timely and cooperative manner.

• Bachelor’s degree in Business, Engineering, or related field with a minimum of 7 years of experience in industrial equipment services and 3 years of experience in services product management, or equivalent education and experience.
• Experience with developing and implementing new industrial equipment service offerings.
• Advanced knowledge related to servicing and repair of infrastructure capital equipment.
• Advanced interpersonal, communication skills, and presentation skills required to communicate with employees and customers.
• Advanced analytical and problem-solving skills.
• Ability to manage and motivate cross-functional teams and influence organizational change.
• Ability to manage multiple priorities and adapt to change within a fast-paced business environment
• Advanced computer skills with emphasis on Microsoft Office products and service management software tools.

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