For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Are you an experienced diesel mechanic or shop foreman looking for an opportunity to level-up? Then we have an exciting opportunity to join our family-owned company that recently celebrated its 50th anniversary! This full-time, 2nd shift opportunity at our Springfield dealership is ideal for candidates who balance various family situations, lifestyles, or interests that work best with alternative schedules. We are pleased to offer a signing bonus option for qualified candidates.

As a Service Foreman, you with use your mechanical experience to help coach others and be an integral part of our Service department. You will ensure customer complaints are accurately documented, dispatch work to a dedicated team of certified Service Technicians, and monitor the entire lifecycle of the repair process, including documentation, assisting Techs as needed, performing quality control checks, and being the department liaison to maintain a high level of customer satisfaction. Successful candidates will boast a leadership mindset, strong mechanical aptitude, communication and organization skills, and a solutions-focused outlook.

CORE RESPONSIBILITIES

• Communicate workflow and capacity status throughout the shift with the Service Manager and Parts department.
• Act as a liaison between Service Manager, Service Technicians, and customers regarding recommended work, changes in repair orders, costs, particular OEM policies, and time-of-completion on all repairs.
• Engage with customers to verify their complaints or service needs, and fairly assign work to Service Technicians based upon their certifications, skill level, and time-of-completion availability to maximize productivity, ensure quality work, and honor TCI's commitment to Express Assessment.
• Check progress (WIP) of all repairs throughout the shift.
• Continually maintain a safe, clean, and orderly shop environment according to Elite Support and TCI company standards.
• Ensure Service Technicians have the tooling and PPE required to perform their assigned duties safely.
• Update customer information and maintain concise, thorough service notes in our dealer management system for clear understanding of work performed, methodology, supporting documentation, and customer approvals.
• Verify warranty coverages, notify Technicians of applicable warranties and documentation policies, monitor tagged parts for diagnostics, repairs, or core returns to ensure they are correctly accounted for and logged.
• Perform personal quality spot checks of completed jobs to maintain high-quality repairs and mitigate comebacks.
• Coordinate work with following shift supervisors to communicate WIP status, priority workflow, and tasks pending follow-up to ensure work is completed as promised to the customer.
• Monitor job efficiency and quality for each Service Technician along with Service Manager and assist with routine reporting.
• Help recruit, hire, and motivate qualified Service personnel.
• Road test vehicles to quality-check work as needed.
• Identify Technicians that need to improve their skill level and/or work performance with more direct supervision, appropriate work assignments, and training to bolster their team contributions.
• Understand and follow federal, state, and local regulations governing service repair work.
• Assist Service Manager in developing performance improvement plans for Technicians when necessary or other departmental duties as assigned.

Candidates must be able to pass a pre-employment background check, physical, and drug screen. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in the work environment.

• High school diploma or GED with additional trade school and/or factory OEM technical training
• 5+ years of demonstrated heavy-duty, hands-on technical experience in a truck dealership or independent shop setting with knowledge of heavy-duty truck repair methods
• Class B CDL with air brake endorsement or ability to obtain within 90 days of employment and ability to meet insurance requirements; Class A CDL preferred
• 1+ year of supervisory experience is strongly preferred but not required
• Proven mechanical aptitude and/or applicable OEM certifications
• Knowledge of dealer computer operations and software; Procede software experience is a plus
• Familiarity with Elite Support or other lean management principles preferred
• Strong personal conviction of producing quality work and to safety
• Resourceful, collaborative team player with the ability to also thrive independently
• Ability to repeatedly and safely lift up to 75 lbs. unassisted

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.

We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, technician tool insurance, and a family-first, team environment.