Dealership is looking for an experienced Service Manager with outstanding leadership and CSI skills. Ford franchise experience a plus, but not required. Relocation for the right candidate is available. If you are looking for a career with a company that has an excellent reputation and who truly cares about their employees, we are the right match for you.

Report to the Fixed Ops Director ensuring that the service department meets all financial & CSI oriented goals

• Forecast goals and objectives for the department and strive to meet them
• Monitors operating budget for the service department
• Manage workflow through the department in the most efficient manner
• Lead department to achieve performance targets and high customer satisfaction
• Responsible for finding areas needing improvement of the service department by developing, maintaining and ensuring adherence to standard operating procedures and company/factory policies
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Acts as a professional and knowledgeable liaison with factory representatives
• Trains, motivates, counsels, and monitors the performance of all service department staff, fostering professional employee development to determine need for advanced training
• Establishes and maintains good working relationships with vocational and technical schools to enhance personnel recruitment
• Directs and schedules the activities of all department employees
• Attends managers meetings
• Maintain the highest level of integrity in all aspects of the department
• Makes customer satisfaction a department priority, ensuring that service personnel are courteous and respectful in their interaction with customers
• Handles customer complaints immediately and according to dealership's guidelines
• Maintains safe work environment by conducting inspections and training for shop staff

Requirements

• 3 – 5 years of Service Manager experience in a franchised automobile dealership required
• Stable Employment History
• Available to work flexible hours and weekends
• Reynolds Ignite and Advanced Service experience
• Fluent with web-based technology
• Ability to learn new systems and processes quickly and proficiently
• The ability to work, respond and coach in a fast-paced environment
• An attitude of coaching and growing people into over achievers
• Self-motivated enthusiastic presence in a team environment
• Excellent communication skills both written and oral
• Professional appearance and work ethic
• Consistent and stable work history
• Valid driver's license
• High school diploma or GED equivalent required
• Pre-employment background check, and drug-screen required prior to being hired