Service Desk Technician Job at Amynta Group
We’re thrilled that you are interested in joining us here at the Amynta Group!
We are looking for a Service Desk Technician who can join our existing helpdesk team and provide excellent customer service and technical support. The ideal candidate will have experience in providing first level computer system, desktop, and remote support to all Amynta users. Responsible for problem reporting, problem resolution, and problem escalation for all supported products, services, and platforms. Ideal candidate has strong problem analysis, problem solving, and attention to detail skills.
Responsibilities:
- Provides first level contact and problem resolution for users with hardware, software and application problems using advanced troubleshooting skills, resolves as many problems as expertise permits using available tools and resources
- Solves problems on Windows platforms with proficiency
- Escalates problems as appropriate, following established Service Desk procedures
- Maintains clear communications with users during the problem resolution process on the phone, via email, in person or through remote access tools
- Provides accurate and timely logging of problems and resolution for problems in the Service Desk ticket system
- Following up with end users to ensure full resolution of issues
- Stays current with system information, changes, and updates
- Provide basic support for in house applications
- Provide after hours support on a on call basis
Required Skills:
- 1 year of IT Customer Service experience
- 1 year of Experience troubleshooting technical issues
- 1 year supporting the Microsoft Office suite
- 1 year supporting Windows operating systems
- Working knowledge of Active Directory
- Working knowledge of fundamental operations of Windows software, PC, laptop and server hardware and related IT equipment such as printers, wireless devices, and scanners.
- Superior customer service and people skills are a must
- Excellent oral and written communication skills
- Ability to manage tickets and work with minimal supervision
- Experience in Call Center environment
- Familiarity with desktop imaging solutions
The Amynta Group (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of any ground of discrimination protected by applicable human rights legislation. The information collected is solely used to determine suitability for employment, verify identity and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation throughout the recruitment process in accordance with applicable human rights and accessibility legislation. A reasonable accommodation is an adjustment to processes, procedures, methods of conveying information and/or the physical environment, which may include the provision of additional support, in order to remove barriers a candidate may face during recruitment such that each candidate has an equal employment opportunity. The Company will accommodate a candidate to the point of undue hardship. Please inform the Company's personnel representative if you require any accommodation in the application process.
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