Service Coordinator position

Kanawha Scales & Systems, LLC. (KSS) is looking for career-oriented person to join our Englewood, OH branch as a Service Coordinator for KSS' Dayton location. This person would work from KSS' Dayton office.

With Kanawha Scales, you will be part of a company with 19 U.S. locations. At Kanawha Scales, we care about you and your future and are proud to have many career employees with 20 years or more with our company. As a Service Coordinator with Kanawha Scales, you will be an influential part of our company and specifically, for our Dayton service department which is responsible for servicing customers in Western Ohio and surrounding states. Take pride working in a technical and specialized industry where equipment and service is always in demand.

As a valued team member of Kanawha Scales & Systems, you will enjoy:

• Competitive compensation
• Great benefits including health (Medical/Dental/Vision)
• 100% Paid Life Insurance, Short Term and Long-Term Disability
• 401(k) with company match
• Paid Time Off (PTO) and holidays

Duties and Responsibilities:

• Provide our customers with a friendly and pleasant response to their needs.
• Field all service-related phone calls and prepare service documentation.
• Schedule technicians to complete required service work, tasks, and preventative maintenance contracts.
• Prepare monthly preventative contract documentation.
• Notify customers and inspectors of service schedules.
• Ensure all time, mileage, parts, and other project pricing information is correctly applied to jobs.
• Maintain Service Department related documentation and records, such as: service reports, calibration certificates, etc.
• Preparing invoices of completed jobs
• Provide backup to the Service Manager & General Manager

Education & Qualification Requirements:

• Minimum High School Diploma (or equivalent)
• Knowledge and proficiency in basic computers/software skills, including MS Office products
• Proven initiative and a positive attitude
• Highly dependable
• Required to work overtime, when necessary
• Pass drug test
• Submit to a background check

Preferred Skills:

• Effective multitasker
• Strong organizational skill
• Team Player
• Service-related background
• The ideal candidate should possess good oral and written communication skills, exhibit leadership capabilities and patience, and strive to work in a team like atmosphere.

All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.

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