BASIC FUNCTION:

Under the general direction of the Patron Services Supervisor, the Patron Services Assistant provides customer service requiring extensive interaction with the public and other staff members. The Patron Services Assistant performs specialized tasks related to the circulation of library materials including processing circulating materials, shelving, answering patron inquiries in person and on the phone, and handling money for fees, or other services. Duties may require independent judgment and action within specific parameters.

The Library expects all employees to observe and develop our core values of: Motivation, Positive Attitude, Respect for Others, Strong Commitment to Customer Service, Sense of Humor, Integrity, Honesty, Tolerance and Flexibility.

RESPONSIBILITIES:

· Perform general desk duties including answering telephone and directing calls, circulation of library materials, check in magazines and newspaper, holds processing, fee payments, processing library card applications, scheduling/confirming meeting room reservations, recording statistical usage (in-house, honor, etc.) and other similar responsibilities.

· Resolve disputes with patrons concerning overdue, lost and damaged items, directing unresolved issues to the Patron Services Supervisor or other supervising staff members.

· Empty book drop.

· Shelve library materials, ensure library shelves are in order, and shift library materials as directed.

· Perform minor repairs on materials.

· Reconcile cash drawer.

· File magazines/newspapers.

· Gather items for hold requests and scan materials uses “in-house” for daily statistics.

· Assist in keeping the public areas of the building tidy and orderly.

· Serve on committees as assigned by the Assistant Library Director.

· Perform other duties as assigned.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

· Completion of high school or GED.

· Extensive customer service experience preferred.

· Basic computer experience with standard office software, including Microsoft Office products, email, and internet usage.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Individuals may need to sit or stand for extended periods. Manual dexterity to manipulate library materials required. Ability to communicate orally and in writing effectively. Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day. Ability to do repetitive tasks with speed and accuracy. Employee may need to carry, push, pull, or lift up to 40 pounds. Proper lifting techniques required. Push and pull fully loaded (50-100 pounds) book trucks. Ability to work under pressure, coordinating multiple responsibilities simultaneously, and meet firm deadlines.

The job description is not a contract between the Library and the employee. The Campbell County Public Library is an at will employer. The job description duties may be changed at the discretion of the Library and/or the Library may request the employee to perform duties that are not listed on the job description.

Job Type: Part-time

Pay: $12.00 per hour

Benefits:

• Employee assistance program
• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Weekend availability

Work Location: In person

Please Note :
blog.nvalabs.org is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, blog.nvalabs.org provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.