Service Advisor Job at Serra Traverse City
We are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our customers. If you feel that your skills would be a valuable asset to our customers, then we want to get to know you!
As an Automotive Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.
Automotive Service Advisor Responsibilities:
- Oversee flow of Drive Lane, ensure that customers receive prompt, courteous, and effective service
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
- Ensures that the daily inventory of technicians' time is consistently sold to service customers
- Distribute work between technicians efficiently
Automotive Service Advisor Qualifications:
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Clean driving record
- All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test
Automotive Service Advisor Benefits:
Medical, Dental, Vision
$15,000 employer-paid life insurance upon hire
401K Plan
Paid time off and vacation
Growth opportunities
Paid training
Employee vehicle purchase plans
Family owned and operated
Long-term job security
Health and wellness
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