Summary: It is the responsibility of a sales associate, to sell and effectively serve quality products in a professional and hospitable manner to our guests. This requires thorough product knowledge (food, wine, and liquor), competence in service procedures and commitment to guest satisfaction.

Essential Responsibilities: include the following and other responsibilities that may be assigned:

1. Adhere to standards of personal cleanliness, professional appearance and proper uniform. Displays attentive posture and confident friendly disposition at all times.

2. Exemplifies hospitality standards. Practices “name magic”. Answers guests, questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority.

3. Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion.

4. Exhibits punctuality and dependability.

5. Strictly adheres to laws governing the sale of alcoholic beverages.

6. Knows emergency procedures to the restaurant.

Competencies: To perform the job successfully, and individual should demonstrate the following competencies:

1. Hospitality: Ability to respond quickly to guests needs, meets commitments, responds to requests for service and assistance, provide genuine hospitality.

2. Teamwork: Gives and welcomes feedback, contributes to building a positive team spirit, puts success of team above own interests, supports everyone’s efforts to succeed, exhibits objectivity and openness to others views

3. Technical Skills: Participates in training and development opportunities, strives to continuously build knowledge and skills of the restaurant and company, shares expertise with others

4. Problem Solving: Identifies and resolves guest situations in a timely manner

5. Guest Services: Manages difficult or emotional guest situations (with guest satisfaction as a priority), responds promptly to guests needs, solicits guest feedback to improve services, responds to requests for service and assistance, meets commitments, provides genuine hospitality

6. Interpersonal Skills: Keeps emotions under control, remains open to others’ ideas and tries new things, resolves conflict

7. Oral Communication: Speaks clearly, persuasively and politely in positive or negative situations, listens and gets clarification, responds well to questions, participates in meetings

8. Written Communication: Able to read and interpret written information, writes clearly and informatively

9. Restaurant Support: Supports goals and values, strives to continuously build knowledge and skills, maintain cleanliness of restaurant

10. Quality Management: Looks for ways to improve and promote quality, demonstrates accuracy and thoroughness, monitors own work to ensure quality, applies feedback to improve performance, works quickly, ensures the restaurant exhibits great food safety and sanitation issues

11. Cost Consciousness: Contributes to profits and revenues of the restaurant, conserves organizational resources, able to accept different types of payment and make change

12. Diversity and Ethics: Shows respect and sensitivity for cultural differences, promotes a harassment free environment, keeps commitments, works ethically and with integrity, treats people with respect, inspires the trust of others, upholds organizational values

13. Organizational Support: Follows policies and procedures, supports company goals and values

14. Judgment: Displays willingness to make decisions, includes appropriate people in decision making process, demonstrates ability to prioritize

15. Professionalism: Reacts well under pressure, treats other with respect and consideration regardless of their status or position, approaches others in a tactful manner, accepts responsibility for own actions, follows through on commitments, is pleasant in demeanor, maintains confidentiality

16. Quantity/Productivity: Meets restaurant and productivity standards, completes work in a timely manner, strive to increase productivity, use time efficiently

17. Safety and Security: Observes and teaches safety and security procedures, reports potentially unsafe conditions, uses equipment and materials properly,

18. Attendance and Punctuality: Is consistently at work on time and in full uniform

19. Dependability: Follows instructions, responds to direction, takes responsibility for own actions, keeps commitments, completes tasks on time or notifies appropriate person

20. Adaptability: Adapts to change in the work environment, able to deal with frequent change, delays or unexpected events

21. Planning/Organizing: Uses time efficiently, possess good organizational skills, able to maintain an orderly work station, restock and organize stations

Qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements and Work Environment:

Hours Required: Will vary based on concept and operating hours of the specific location

Experience

• 1 - 3 years: Restaurant Experience Preferred

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals