Position Summary
The Senior Territory Manager is a key member of our regional team, supporting the field based teammates in assuring Agiliti is delivering upon it's Value Proposition on our client's behalf. In addition to supporting the maintenance activity associated with supporting our existing clients, the Senior Territory Manager will be expected to introduce Agiliti’s services to other clients in a locally defined geography.
Essential Duties and Responsibilities
- Manage and mentor the Service Representatives and Territory Managers in their designated region.
- Monitor key performance indicators on our client's behalf in order to maintain a high level of client satisfaction
- Facilitate the pickup and delivery of our client’s equipment on an as needed basis
- Deliver educational content aimed at improving the care and handling of medical devices
- Identify and collaborate with the Divisional Ops Manager in introducing new Agiliti service solutions
- Take primary role in the onboarding of new clients (schedule, teammate introductions, portal training, etc.)
- Develop and maintain customer relationships at departmental, mid-level management within the client organization
- Complete quarterly review with key clients ensuring their satisfaction associated with the services Agiliti delivers
- Complete weekly contact reports and bimonthly written client satisfaction surveys.
- Develop a knowledge and understanding of contractual provisions, including but not limited to persons responsible for making organizational decisions concerning the contracting for maintenance and repair services for each of Agiliti’s clients in the region.
- Establish a relationship within each department in hospitals where our services are and can be utilized, including, but not limited to, operating room, sterile processing, supply chain services/materials management, infection prevention, and bio-med
- Ensure compliance to Customer, Quality and Environmental Health and Safety requirements
- Frequently interact with other group managers and team leads to review business objectives and establish goals
- Enforce service policies and procedures
- Work collaboratively with internal/external groups to achieve business results, integrating the diverse perspectives of individuals of different backgrounds
- Proactively understand customer expectations and needs and collaborate with operations teams to develop processes to meet expectations for service, turntimes, quality, etc.
- In collaboration with Business Intelligence team, review and analyze available reports/data regarding completed repairs and those in process to understand trends, inconsistencies, and/or improvement opportunities
- Prepare and review with various analyses and reports of different aspects of the business with clients
- Provide documented follow up to management identifying at which accounts the number of trays/instruments presented by the client per visit may be enhanced
- Attend and participate in regional based conferences supporting the healthcare industry and vendor fairs, as necessary
- As needed, coordinate service efforts and coverage for instances where unexpected mobile lab or equipment failure may cause service disruption
Additional Duties and Responsibilities
- Perform other duties as required
Job Requirements/Specifications
Education and Experience:
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required:
- B.S. degree or equivalent work experience
- At least 50% travel in assigned geography
Prefered:
- Five years of Management and/or Sales/Customer Service
- 2 years previous CSPD/OR experience
- General knowledge of assigned region and the client landscape
- Valid driver’s license and safe driving record
- Excellent verbal and written communication skills
- Experience in service delivery logistics and cost efficiencies
- Strong leadership and managerial skills
- Proven track record in matrix management of geographically dispersed staff
- Excellent customer service and customer relationship building skills
- Proficiency with MS Word, MS Excel, MS Powerpoint, and ability to learn company specific programs
- Ability to travel on short notice
- Direct experience and thorough knowledge of hospital/Sterile Processing Department / Operating Room environment required
- International Association of Healthcare Central Service Material Management (IAHCSMM) and Certification Board for Sterile Processing and Distribution, Inc. (CBSPD) certified or certification within six months of hire
Essential Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Willing and able to respectfully identify, raise and resolve issues getting in the way of providing excellent service to customers.
- Strong affinity for Agiliti’s core competencies.
- Demonstrated ability to follow ISO certified quality management system processes. Understand Agiliti’s Quality Policy and applicable objectives/metrics.
- Excellent organizational, communication, and customer service skills.
- Proven leadership and team building skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to organize, prepare, and deliver effective customer presentations.
- Attention to detail and accuracy.
- Ability to handle multiple projects at a time while meeting deadlines.
- Model high standards of professionalism, leadership, integrity, employee advocacy, and ethics.
- Follow Universal Precautions to minimize/eliminate exposure to potentially infectious material.
Language Skills
- Ability to read, write and speak English proficiently.
Physical Demands:
The physical demands describe here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- While performing the duties of this job, the employee is regularly required to talk and hear.
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.).
- Frequently required to stand, walk, sit, use hands to feel, and reach with hand and arms.
- Occasionally lift and/or move up to 20-25 pounds.
- Fine hand manipulation (keyboarding).
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti’s investigation of such reports.
Affirmative Action Policy Statements
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
If you require assistance with your application, please contact
recruiting@agilitihealth.com.
Primary Job Location:
Home Office (LA)
Additional Locations (if applicable):
Job Title:
Senior Territory Manager
Company:
Agiliti
Location City:
Not Applicable
Location State:
Louisiana
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