Overview

Founded in 2010, Aligned Technology Solutions is a people-focused Managed Service Provider doing things a little different than traditional MSPs. We value ourselves on being a business partner to our clients, providing IT solutions to fit their needs backed by white-glove service. We are named in the Inc 5000, the MSP 501, and Financial Times inaugural list of The Americas’ Fastest Growing Companies 2020. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth.

Why this Job ROCKS!

Our work environment is friendly and fun, yet professional. You will find that we support learning and personal development no matter where you are in your career. We offer competitive compensation packages, exceptional benefits, and opportunities for growth and advancement.

Great opportunity for learning and professional growth, to have a voice and actively contribute to shaping a company, and to enjoy a refreshing approach to client service. The ideal candidate will have prior experience presenting solutions to C-Level executives, business owners and stakeholders. They will feel equally comfortable leading project meetings and working as part of a technical team to design, build and implement solutions to service small and medium sized businesses.

The Systems Engineer will have excellent technical, troubleshooting, communication, and customer service skills, and will have a “yes I can” attitude – while asking, “what more can I do?” They will be eager to learn and do more as well as share their experiences to strengthen the team. This person will be polished and able to communicate technical solutions to non-technical clients.

If you are looking for an amazing place to work, grow, learn, and have a blast - keep reading.

Duties & Responsibilities (What you are actually going to be doing):

• We’re not sure exactly how to say this, but generally speaking, we want you to have fun and do good.
• Make our clients' day. Seriously, we love our clients, and we want them to enjoy working with us.
• Follows all company policies and protocols in the normal course of business.
• Responsible for supporting clients as a member of our high touch team, both on client sites (in the NOVA / DC Metro area) as well as from our office in Dumfries.
• Responsible for designing, implementing, managing, and servicing our clients’ networks and critical systems with a Cloud First mentality.
• Resolve escalated issues from the Tier II Support and provide technical mentorship to others within the organization.
• Implementation, troubleshooting, and resolution of various technologies and systems, including by not limited to:
• Microsoft Azure, Hyper-V, Server Virtualization
• Microsoft 365 Intune, Conditional Access, Compliance Policies
• Microsoft Server 2019, 2016, 2012 and other Operating Systems
• Active Directory Group Policies, and Security
• Microsoft O365 and M365
• TCP-IP Networking
• Backup and Disaster Recovery Solutions
• Cisco ASA and Meraki Firewalls, VPNs and Security Solutions
• Systems Management Tools
• Research and document processes to support ongoing projects.
• Write and organize documentation.
• Be awesome!

Qualifications

• Minimum 5 years of paid experience in a similar role, experience in an MSP environment preferred.
• Highly responsive.
• Excellent oral and written communication skills. Ability to read/speak/write at a high level. The role requires high level written communication skills.
• Ability to document work and maintain accurate records.
• Resourceful – the ability to figure things out.
• Demonstrated technical skillset and experience.
• Ability to create documentation when needed.
• Ability to successfully pass a background check.
• Team player, we really mean this! This is a cornerstone of our culture.
• Positive attitude, no really, we mean this too.
• Excellent customer service skills and a “can do” attitude.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
• Be punctual, dependable, goal oriented, and able to receive constructive coaching.
• Reliable transportation.

Additional Skills and Qualifications

• Bachelor’s degree in a related discipline or equivalent experience
• Technical certifications from Microsoft, Cisco, VMware, Dell and other top solutions are highly desirable.
• Knowledge of MSP tools - ConnectWise
• Office365 / M365
• Azure / AWS
• Datto

Job Type: Full-time

Pay: $80,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Compensation package:

• Yearly bonus

Experience level:

• 6 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Dumfries, VA 22025: Reliably commute or planning to relocate before starting work (Required)

Work Location: Hybrid remote in Dumfries, VA 22025

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