About Bedrock

Bedrock is a full-service real estate firm specializing in innovative city-building strategies, reaching far beyond the boundaries of bricks and mortar. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $5.6 billion to acquiring and developing more than 100 properties in Detroit and Cleveland, including landmark developments at the Hudson’s Site, the Book Tower restoration, City Modern and the May Company Building. Bedrock’s portfolio totals more than 22 million square feet of office, retail and residential space within new construction and adaptive reuse projects.

For more information on Bedrock’s projects, visit bedrockdetroit.com or engage with us on Facebook, Instagram, Twitter and LinkedIn.

Job Summary
The Senior Residential Leasing Coordinator will be the first line of contact for our prospective residents. They are responsible for upholding the Bedrock brand and providing exemplary customer service, making sure that all prospect inquiries are responded to in a timely manner. The Senior Residential Leasing Coordinator will provide the initial response and intake of prospect information. The position will own the prospect pipeline, assign prospects, and provide scheduling assistance to Leasing Associates. This position will also field phone and web-based inquiries and provide courteous, prompt, and efficient service to all prospects, residents, and stakeholders.

Responsibilities

• Act as the first point of contact for inquiries by all prospects, residents, and relevant stakeholders
• Assist all prospects, residents, and stakeholders in a friendly and professional manner
• Respond with a sense of urgency to all phone and internet leads
• Ensure adherence to all housing program compliance matters, including, but not limited to resident selection criteria, accurate waitlist management, income eligibility and recertification for applicable communities
• Create thorough guest cards in Rent Café that identify the preferences, needs, and qualification status of all prospects
• Retrieve and manage daily prospect queue (listen to calls, sort, and assign to Leasing Associates) utilizing our Client Relationship Management software system
• Assist In pre-qualifying of Low-Income Housing Tax Credit (LIHTC) and Affordable applications
• Comply with federal and state Fair Housing laws
• Prepare, stock, and distribute leasing materials to Leasing Associates for tours and events
• Assist with touring prospective residents and community members through residential projects/buildings while communicating all the features and benefits of the building or community and surrounding neighborhood
• Assist with administration of resident leases in compliance with lease provisions and landlord tenant best practices
• Support the planning and execution of special events for residents
• Other duties as assigned

Qualifications

• Associate degree or equivalent industry experience preferred
• Experience in leasing and sales, preferably in residential property management
• Real Estate Salesperson License or ability to successfully obtain certification within six months of hire date
• Two years of experience with Yardi or similar property management and sales lead tracking software, preferred
• Outstanding communication skills and an approachable, helpful demeanor
• Excellent written and verbal communication and relationship building skills
• Ability to work independently and handle multiple projects and tasks
• Customer service focused and able to respond timely and appropriately to all prospect inquiries
• Ability to work a flexible schedule, including some evenings and weekends
• Experience with MS Office suite (Excel, Outlook, and Word)
• Ability to organize and prioritize a busy workload, work well under pressure and switch gears quickly

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.