NRT Bus provides home-to-school bus transportation for students in areas throughout Eastern Massachusetts, Central Massachusetts, and Southern New Hampshire. Our positive attitude is reflected in our management style and in our employees’ attitude, starting with our staff, mechanics, and office professionals. Part of the Beacon Mobility family of companies, we are on the verge of massive expansion and are looking for talented individuals.

We are seeking a Senior Operations Manager who will oversee all operational aspects of a multi-service, fast-paced operating environment. This position will manage an annual revenue of $15M+, 200+ drivers, 400+ daily routes, 250+ vehicles, dual service, possible remote lots, and 5 to 9 Transportation Coordinators.

About the Role

• Serve as the primary contact to the school districts and ensure strong collaborative relationships with key stakeholders in the school districts.
• Effective and frequent communication with staff ensures employees have available resources to meet the daily operational task successfully.
• Partners with safety leaders to establish and maintain a ‘safety-first’ culture.
• Daily, weekly, and monthly review of key operational metrics.
• Interview, hire, and train new transportation coordinators/supervisors.
• Identify and cultivate a pipeline of internal talent for next-level positions.
• Prepare monthly work schedules.
• Maintain appropriate staffing levels for drivers and monitors by driving a positive work culture.
• Ensure all employees have proper certifications, training, and licensing.
• Work with fleet maintenance to keep vans and buses operational and safe.
• Review and prepare billing and payroll each month.

About You: The ideal candidate will have the following skills and experience

to positively impact the lives of children in your community by providing mobility without limits.

• Bachelor’s degree or equivalent work experience in operations management, business administration, or related field.
• 5+ years of progressive work experience in a work environment that is fast-paced. management of hourly staff, and responsible for managing metrics.
• Proficient experience in the use of Microsoft Office.
• Maintain a good driving record and enjoy working in an environment that is 100% committed to supporting our students.
• Self-motivated, show initiative and have a strong work ethic.
• Must be comfortable with early-morning hours.
• Exhibit strong leadership skills and can successfully supervise and direct teams.
• Effective customer service and conflict resolution skills.
• Must be detail-oriented and like solving problems.
• Maintain a very high standard of accuracy and confidentiality.
• Must show ‘grace under pressure during extremely busy times.

If you are ready to become part of our family and positively impact the lives of children in your community, then this is the position for you.

Job Type: Full-time

Pay: $70,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Ability to commute/relocate:

• Lynn, MA 01902: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 5 years (Required)

Work Location: One location

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