Who We Are

We are a newly aligned organization, bringing together the best of NorthShore University Health System and Edward-Elmhurst Health, with 9 hospitals, 25,000 team members and 6,000 physicians serving over a million patients from over 300 sites of care across the Chicago Land area.

• We are investing in our communities to support closing health equity gaps and assuring convenient access to healthcare.
• We have regional centers of care that provide exemplary patient experiences and are always working to develop innovative care solutions.
• We are committing to being the best place to work, learn, practice, and receive care.

• Oversee and drive change management activities for key system-wide strategic initiatives (e.g., ERP deployment, organization integration, mergers and acquisitions)
• Thought partner for system-wide change management methodology and approach
• Utilize, adapt, and improve change management tools, processes, and collateral
• Apply structured change management methodology to include:
  • Communication plans
  • Readiness assessment
  • Stakeholder analysis
  • Resistance management
  • Training and coaching plans
  • Additional Change Activity execution as identified
• Partner with the Transformation Management Office on change initiatives and tools to integrate change management and project management disciplines

• Partner with Center of Excellence Lead to develop change champions program to support change application throughout the business

• Partner with Center of Excellence Lead to evaluate change management effectiveness through a data driven approach; establishing appropriate change metrics
• Develop and direct network of change agents and change champions, strengthening change management capability across the system
• Strategic partner to leaders and project teams, coaching them on executing change initiatives

• Advise and coach executives and leadership team members to help them fulfill the role of change sponsors
• Leads sponsor and stakeholder assessment and management through full change lifecycle
• Partner with Center of Excellence Lead to conduct research and benchmarking analysis to identify innovations in change management practice
• Identifies out of the box thinking and methods to overcome organization inertia, change saturation, and resistance to change

• Bachelor's Degree in business, or related field required with a Master's degree preferred
• 5+ years of change management and/or organizational development experience; preferably in healthcare
• Prosci, LaMarsh, ACMP, or equivalent OCM certification
• Demonstrated experience designing, developing, and delivering change management strategies for large scale transformations
• Experience and knowledge of change management principles, methodologies and tools
• Demonstration of flexibility and adaptability; able to work in ambiguous situations
• Understanding of how people go through change and the change process
• Ability to drive integration and change with a system mindset
• Exceptional listening and written and verbal communications skills
• Group dynamic and facilitation skills
• Ability to clearly articulate and present messages to a variety of audiences
• Strong collaboration and relationship management skills
• Ability to work with and influence others toward a common goal
• Demonstration of strong project management capabilities to take ideas to solutions